Mrinal Ghosh

Experience

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  IBM Global Process Services

  Oct 2008 - Sept 2014

  Senior CRM Practitioner

   Coordinating with the onshore branch for high value payments. Play a key role in handling escalation mails on a regular basis. Assigning the Day-to-day Work.  Initiative taken for the simplification of process work flow. Ensure all tasks are completed in the required deadlines. Helped new people to complete OJT. Helped quality team to complete their target.

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  Sutherland Global Service Limited

  Dec 2014 - Jul 2016

  Consultant

   Analyse the business requirements by the client and offer suitable SAP solutions and execute on the implementation in SAP O2C Mapping new business requirements, doing impact analysis, configuration, customization, conducting Unit and Integration testing with Business. Conducting meeting with stakeholder, Business users. Being the point of contact for OTC issues, deliverable, status updates. Assisted in process improvement and Gap analysis etc. Mentoring the junior resources on Client Business Process. Managing team by sharing workload and make sure the deliverables should meet as per schedules. Show less

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  Iron Mountain

  Jul 2016 - Apr 2018

  Senior Associate

   Post live support and resolving the day-to-day SAP related maintenance calls, solving the service request, handling and resolving tickets in the given time period. Provided solution to client on errors based on the severity of the issue. Helped the development team in understanding the Function concept in development new programs. Helped the team on testing new developments and highlight any obstacle faced. Prepared training manuals and help in collaborating the knowledge. Provided inputs in the reporting and presenting in client meeting. Show less

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  Cognizant

  Jun 2018 - now

  Senior Associate

   Analysing the shared requirements and gathering clarification on them. Setting up calls if discussion is required to clarify doubts on requirements. Preparing the various Test Cases post getting clarification on requirements. Post getting sign off on prepared Test Cases, updating the same in HPLM:• Updating the Test Cases in Test Plan and mapping Test Case with Requirements.• Pulling the Test Cases form Test Plan to Test Lab. Executing different Jobs/Trails in PMCS Application to achieve the output. Validating the Job/Trail Output with the Data Base, to match the ‘Expected’ & ‘Actual’ result. Raising Defects in case of any miss-match in ‘Expected’ & ‘Actual’ result. Re-testing issues post getting fix and documenting the same. Executing the Test Cases in Test Lab and attaching the documents as a proof. Taking care of different Prod Incident. Show less