Saqib Hameed

Experience

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  Ufone 4G

  Feb 2009 - Jul 2009

  Customer Care Officer

  • To attend the large number of Calls from the customers of Ufone.• To Activate the New Sims of the Customer who calls on 789.• Worked on Main Helpline 333.• Provide the Customer Satisfaction.• Provide The Customer Information Accordingly about their Package and Details.• To ensure the Quality Customer Services to the Customers.• To Register the complaints of the customers and provide them the solutions.• Posses MNP outbound experience.• 100% availability at connect for new updates.• Great Patience and Persistence during the conversation with the customer.• Average Quality is above 90% throughout the carrier.• Average Handling Time (AHT) was excellent. Show less

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  Zong CMPak Ltd

  Aug 2009 - Nov 2009

  Customer Service Representative

  • Worked on Main Helpline 310, 789, and MNP (Mobile Number Portability).• To attend the large number of Calls from the customers of Zong.• To Activate the New Sims of the Customer who calls on 789.• Provide the Customer Satisfaction.• Provide The Customer Information Accordingly about their Package and Details.• To ensure the Quality Customer Services to the Customers.• To Register the complaints of the customers & escalate them to desired levels.• To update the Customers about new packages of Zong.• Topped in Zong Call Center.• Worked on Software CRM, IVR, Open Eye and ICD.• Worked as a Trainer and Team Cord of the Team.• Average PMR throughout carrier was A. Show less

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  Magsi Builders

  Dec 2009 - Aug 2010

  Senior HR Executive

  • Evaluation of selection processes including interviews, personality questionnaires and various group activities.• Responsible for entire documentation, filling, new joinee employment forms, introduction of new joinees.• Orientations and employee related documentation• Taking Care of health Insurance Claims (OPD, IPD), Loans, Provident funds etc• Filing of documents in personal files.• Keeping records for Appraisal forms.• Making necessary arrangements for the uniforms of the staff, monthly uniform allowances, as well as other necessary allowances for respective staff.• Preparation of Monthly Payroll and all other allowances and disbursement of pay slip.• Verification and updating of Employees Information: Change in pay, Increment, Promotion, Resignation, Termination and joining of new staff.• Conducts exit interviews.• Review policies and procedures and recommends changes if necessary.• Maintains and monitors incoming and outgoing letters and related documents.• Controlling of transport and planning their movement as per the work schedule.Preparing weekly Management report.• Maintenance of complete employee database, employee files and the HR filing system.• Administration of all Contract Labor.• Record, maintain and monitor attendance to ensure employee punctuality• Updated the staff handbook and updated the personnel records.• Review job descriptions for all positions at regular intervals and update them in consultation with the respective Managers.• Worked on claims of Fuel Reimbursement.• Prepare and submit all relevant HR letters/ documents/ certificates as per the requirement of employees in consultation with the management. Show less

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  Nayatel

  Aug 2010 - Nov 2013

  Senior Support Executive HR

  • To arrange the IQ Tests, medical and bank accounts for new employees. • To attend a large number of phone calls from customers as well as employees and to take appropriate action accordingly.• To facilitate all internal and external guests/Customers/visitors (Guest for Directors, CEO, General Managers and Engineers) in a nice and professional manner.• To keep the front desk presentable by supervising different activities. • To keep the record of all the incoming and outgoing mail and consignments systematically. • To obtain the approval for the new vacancies.• To arrange new hiring interviews and obtain the final approval for hiring. • To call the candidates for the interviews & Test.• To issue the appointment letters to the new candidates.• Create, update and maintain the employee files and company master data.• To manage employee attendance in attendance software.• To update and maintain employee leave records.• Member of Recruitment and Selection team.• Explain company personnel policies, benefits, and procedures to employees.• Workforce Management from different aspects.• Sourcing the profiles through job portals, searching for professionals through various channels.• Update the senior management on recruitment.• Explain the organization's employment policies and refer qualified applicants to the employing official.• Compile and prepare reports and documents pertaining to personnel activities.• Counseling & handling of employees.• Handling the current & ex-employees queries & taking care of exit formalities of employees.• Maintaining the database of employees (in soft & hard form) and updating the online system.• Generation of Employee cards for the new joiners.• Ensuring proper handover of the responsibilities and issuing of clearance form.• Maintaining personal files, employee records and cross check their certificates and experience letters by verification through different channels. Show less

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  Taibah Real Estate LLC

  Nov 2013 - Nov 2015

  Sales Manager

  • Mainly responsible for all the office work.• Handling all pre and post hiring related activities including preparing vacancy adverts, short listing applications, intimating candidates and interview coordination in UAE as well as in Pakistan.• Attending to inquiries from any walk-in clients and providing sound advice to potential buyers, Deals with real estate agents nationwide.• Advising sellers on how to make homes more appealing to potential buyers.• Prepares tenancy contracts and MOU (Memorandum of Association).• Register all agreements on Ejari platform.• Activation of Dewa for Clients.• Search for potential investors and establishing/maintaining good work relationship.• Negotiating and settling leases and sales transactions for numerous projects• Responsible for identifying, recruiting and developing sales team.• Achieving Sales Targets through Lead Generation.• Accompanying buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.• Maintain records concerned with rental, sale, and management of real estate.• Writing of cheque in payment of bills due, record keeping of disbursements, examination cancellation returned checks for endorsement.• Collect full details of property which includes photo shooting, arranging viewings, showing the property to potential tenants Submitting photographs and descriptions of property to newspaper for publication.• Maintenance of sales log and commissions received by sales agent.• Scanning records & files to identify dates requiring administrative action, & lease expiration dates.• Sourced right talents, designed compensation package based on Position.• Visa Processing for new employees, Administration & Payroll Management. Show less

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  Interwood Mobel (Pvt) Ltd.

  Jun 2016 - Apr 2017

  Senior Business Development Executive

  Development Phase of Customers.• Implementation Phase.• Marketing Phase.• Relationship building.• Proposal Management.• Customer Relationship tools or CRM and database.• Updating list of previous organizations and customers to generate more revenue.• Target Market and Target audience of Interwood.• Improvement of an organization in the market with different aspects.• Cold calling the previous and new potential clients.• Handling objections by clarifying, emphasizing agreements and working through differences to a positive conclusion with the corporate organizations and clients.• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.• Following up new business opportunities and setting up meetings.• Identification of Customer Needs and Challenges. Plenty of initiatives.• Providing Management the feedback regarding the market, Trends and leads.• Work with internal teams to deliver outstanding presentation to capture profitable business opportunity. Show less

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  Uber

  Apr 2017 - Mar 2018

  Sub Team Lead Operations

  • Top performer of the EMEA region award holder, pioneers of Uber Launching in Islamabad.• Leads, Motivates and manages the Greenlight Hub, spot teams, set targets, drives performance, Monitor GLH KPI, s, Ensures discipline & morale and liaises with city teams to optimize operations.• Be available to experts by maintaining a consistent presence on the floor and acts as first point of contact for escalations on critical/time sensitive issues.• Deliver 5-star, in-person support for our partners.• Work with the Driver Operations team to streamline procedure.• Upload and approve driver documentation & activate them, adding their banking information updated.• Provided one on one support to existing and new partners and various tools, solving tech issues.• Delivered training to new partners on how to use the Uber driver application.• Train, mentor, and guide partner support staff to strengthen quality and efficiency metrics, and develop skills in other areas such as training and recruiting.• Onboard prospective driver-partners on the benefits and advantages of Uber.• Dealing with escalations in terms of payments and quality issues.• Solving the cases of JIRA (PD & Rider Escalations).• Getting results, contributes to strategic plans to improve the team performance, master all tools that are required for the team day-to-day role.• Conducting Interviews, Hiring the best team for the GLH Islamabad.• Creates improvements to local process that lead to better driver experience in a way that sets the standard for the customer service that we expect to deliver to riders.• Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends). Show less

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  Sky Marketing Company Islamabad

  Mar 2018 - Jun 2019

  Sales Manager

   Top Performer of the Team. Sourcing potential investors and establish/maintain a good business relationship withthem. Building awareness and knowledge of the property market and study factors influencingproperty market. Plan and carry out direct marketing activities to agreed budgets, sales volumes & values. Coordination with Vendors, Agencies and Contractors via phone calls and emails and ensurethat all correspondence is mailed in a timely manner. Financial advisor to the clients on how to maximize their profits and where to invest toachieve better results. Responsible for Prospecting, researching, and developing new business opportunities inorder to reach sales targets. Maintaining Long-term Business Relation with Corporate Partners. Catering to client needs by providing them the best real estate investment options that willadd value to the overall Real Estate Portfolio. Trainer, Mentor of the new sales team. Taking care of the Marketing Campaigns to generate leads & to convert them in sales. Keeping a record of daily activities and important tasks and reporting to CEO at the day end. Updating ads on social websites and other modes of online marketing. Making MOU & Tenancy Contracts for the clients. Maintaining the records of receipts and payments. Coordinating with administration, technical and legal team to give contracts & title deeds ontime as requested by the client. Conducting regular research on real estate investment and updating existing clients on newtrends and patterns evolving in reality sector, hence forth generating repeat business. Show less

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  Eighteen

  Jul 2019 - Feb 2020

  Property Consultant

  • Visiting corporate customers for new business and developing and maintaining relationships.• Registering Real Estate Consultants with Eighteen and brief them about the project and site visits.• Generating new clients from brokers and closing the deals.• Supporting administrative task of the team.• Cold calling and inviting REC’s for events.• Ensure that sales targets are reached and where possible exceeded, within the agreed period for a particular product.• Visit assigned locations to identify and target potential clients for each type of company products with the aim to increase the client data base and sales.• Understand and attend to clients’ needs, providing them with comprehensive information on the best real estate purchase and prices to meet their expectations; advise on forthcoming product developments and discuss special promotions according to client requirements to ensure and enhance client satisfaction and loyalty. Show less

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  Target

  Aug 2022 - Jul 2023

  Guest Advocate
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  Swift Transportation

  Jul 2023 - now

  CDL A Truck Driver