Arpit Lodha

Experience

• 

  Skilrock Technologies

  Feb 2017 - May 2018

  Software Developer

  - Developed Loan dispensing interface using PHP and MySQL - Monitored daily transactions and Financial operations relating to Loans and Banking services through APIs - Collaborated with Stakeholders and End Users for planning, designing, and strategizing the daily operations for business growth

• 

  K. J. Somaiya Institute of Management Studies and Research (KJ SIMSR)

  Jul 2018 - Apr 2020

  Co-Convenor, Admission Committee

  - Headed a team of 60+ members responsible for various marketing activities for K J Somaiya Institute ofManagement including social media marketing, performance marketing, influencer marketing & content marketing- Responsible for principal budgeting through analyzing past performances and mapping future models via deductive reasoning- Managed active threads and provided effective communication to the 20,000+ users on admission web portals

• 

  Riskpro India

  Apr 2019 - Jun 2019

  GDPR and SOC Audit Intern

  - Responsible for SOC/SSAE Auditing for various client firms involving detailed System Analysis- Conducted GDPR Compliance and Risk Management for clients through preparing problem sensitivity report

• 

  Salesforce

  Jul 2020 - Jan 2023

  Associate Success Guide

  - Specialized in B2C Commerce and Marketing Cloud, engaging CXOs across multiple regions- Facilitated customer onboarding and adoption of Salesforce solutions through tailored success paths- Utilized Tableau for competitor benchmarking analysis, enhancing client competitiveness- Evaluated renewal risks and assisted renewal managers in mitigating them effectively- Maintained a 4.8 (out of 5) Customer Satisfaction Score

• 

  Sprinklr

  Jan 2023 - now

  Senior Insights Analayst

  - Served as POC for high-value CPG and Healthcare clients driving adoption of Social Media Insights- Generated data-driven reports to optimize team cohesion and maximize Marketing ROI- Worked across functions to produce actionable insights, enhancing product performance.- Implemented regular reporting of key metrics, including forecasting and competitor benchmarking.