Anthony Snider

Experience

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  SAIC

  Jun 2023 - Aug 2023

  IT Support Intern | Help Desk Support | Ticket Resolution | Client Engagement | Process Optimization

  During my tenure as an IT Support Intern at SAIC, I played a pivotal role in delivering exceptional support services and driving operational efficiency. Key highlights include:Frontline Support Excellence: Provided frontline support, actively contributing to a 5% reduction in ticket closing time. Collaborated closely with the IT support team to swiftly resolve technical issues and ensure uninterrupted operations.Efficient Ticket Resolution: Consistently resolved an average of 5 tickets daily, exceeding performance targets and significantly enhancing team productivity. Demonstrated proficiency in troubleshooting and problem-solving techniques to address diverse user queries and concerns.Collaborative Problem Resolution: Engaged with 11 team members to facilitate seamless problem resolution and foster a collaborative work environment. Actively participated in team discussions and shared knowledge to optimize support processes.Client Engagement and Feedback: Orchestrated feedback meetings with clients to gather valuable insights and feedback. Leveraged client input to refine work processes and deliver tailored solutions, ensuring high levels of client satisfaction and retention.Throughout my internship, I showcased proficiency in Help Desk Support, Ticket Resolution, Client Engagement, and Process Optimization, contributing to the success of support operations at SAIC. Show less

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  Rizkly

  Sept 2023 - Feb 2024

  Software Engineer Intern, Front-end React Developer

  As a Software Engineer, I have consistently delivered innovative solutions and contributed to the advancement of development processes. Key accomplishments include:Policy Dashboard Prototype: Engineered a cutting-edge policy dashboard prototype utilizing React.js, Node.js, and Express.js stack. This initiative significantly boosted development efficiency, providing a robust template for rapid development.Automation Expertise: Spearheaded the automation of web app configuration updates using Python scripts. This endeavor streamlined maintenance processes and substantially improved operational efficiency within the application, showcasing proficiency in automation tools and techniques.User Experience Enhancement: Conducted comprehensive research on user experience, leveraging insights to design and refine an intuitive dashboard interface. This effort led to a notable increase in user engagement metrics, demonstrating a holistic approach to software development.Throughout my tenure, I have consistently demonstrated proficiency in a wide range of hard skills including React.js, Node.js, Express.js, Python Automation, and User Experience Research, ensuring successful project outcomes and exceeding organizational objectives. Show less

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  Freelance

  Mar 2024 - now

  Freelance Software Engineer (Available for Contracts)

  Looking for internships related to software engineering and cyber security. Available for contracts.