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Darren R.

Darren R.

Discovery Analyst and deployment engineer

Followers of Darren R.399 followers
location of Darren R.London, England, United Kingdom

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  • Timeline

  • About me

    Associate Director Global Service Desk - IS

  • Education

    • William Penn

      -

    • Harvard Business School

      2020 - 2020
      Hearst Leadership Development Program Organizational Leadership Pass

    • Birkbeck, University of London

      -
      Pass

      Java C++ programming, HTML 5 and CSS 3, Information systems Management, Information System Concepts and UML Modelling and diagram techniques, sql database.

  • Experience

    • QBE European Operations

      Jun 2008 - Dec 2009
      Discovery Analyst and deployment engineer

    • Nuffield Health

      Jan 2010 - Mar 2010
      PC build and Repair engineer

    • Takeda Pharmaceuticals

      Oct 2010 - Jul 2011
      Windows 7 deployment and desktop engineer

    • TPEU Takeda Pharmaceuticals

      Jul 2011 - Jul 2012
      Desktop Analyst

    • TGRD Takedapharmaceuticals Europe

      Jul 2012 - Jun 2014
      Desktop support 1-2 Line

      1st, 2nd, 3rd line support, tasked ranged from blackberry/iphone activation and configuration. On boarder configuration, Outlook mailbox creation, AD account creation and network permissions, laptop builds, Cisco ip phone configuration. Desk set up. Software and hardware systems support.Meeting room support, supporting AV equipment in all meeting rooms in Takeda offices in London.

    • Takeda Pharmaceuticals in Europe and Canada

      Jun 2014 - Oct 2017
      Business Analyst Project Management

      Business analyst for global PMO office. Responsibilities include:Elicitation – Uncover the underlying business issues that need to be addressed and discover any information related to the project.Analyse Requirements – Organizing, specifying and modelling the requirements to ensure they are complete and unambiguous.Specifying Requirements – Ensuring that the documentation of the requirements is in a layout and format that can be easily shared with and understood by stakeholders.Validating and Verifying Requirements – Making sure that the requirements map to the business need being addressed, they are approved by all the appropriate stakeholders and that they meet with relevant quality standards.Highlights:Implementation of a global Travel & Expense (T&E) solution (Concur) as part of a global business process redesign. This project has a scope of 61 countries around the world. I am regional lead looking after the UK, Czechoslovakia, and Poland, ensuring all deliverables are delivered to project timeline. Responsibilities include:Implementation of a Laboratory Information Management System (Labware). Role on this project is Validation lead and responsibilities include:•Ensure work carried out in a compliant manner and also ensure compliance with GxP and Health and Safety legislation •Creation of validation planSharepoint 2007-2010 site collection administrator and trainer. This role requires me to be the interface between the business and the IT department, responsibilitiesRegional Software application trainer. As part of an internal project to upgrade all key systems and globalise the organisation one of my roles is to train the business as part of change management in the use of new technology, ensuring that upon go live all employees are perfectly placed to use the newly released IT solutions, responsibilities include: Show less

    • Advantage Resourcing

      Mar 2018 - May 2018
      Technical Support Engineer

    • McGraw-Hill Education

      Sept 2018 - Dec 2019
      Infrustucture support analyst/site business partner

    • Hearst UK

      Dec 2019 - Mar 2024
      HTS ServiceDesk Manager - UK, Global ServiceDesk

    • Hearst Technology

      Mar 2024 - now
      Associate Director Global Service Desk - IS

  • Licenses & Certifications

    • Hearst Leadership Development Program

      Harvard Business Publishing Corporate Learning
      Nov 2020
      View certificate certificate

    • IT Service Desk: Service Management

      LinkedIn
      Mar 2020
      View certificate certificate