Carl Nilsson

Experience

• 

  Airline Support Executive

  Mar 2009 - Apr 2009

  Trainee

  Responsibility: Assisting and supporting in daily operations, developing an understanding of the airline business, VIP treatment of arriving guests, increase efficiency and effectiveness of an airline support business

• 

  Evian Resort

  Feb 2011 - Aug 2011

  F&B trainee

  Responsibility: “Mice en place”, chef du rang in a gastronomic restaurant, responsible of seasonal workers in the restaurants, assisted with inventories, standard operating procedures in regards to “the leading hotels of the world”Skills acquired : Communication skills, leadership skills, adaptability, flexibility, creativity and problem solving

• 

  Elounda Beach Hotel & Villas

  Apr 2012 - Aug 2012

  Front Office trainee

  Responsibility: Guest relation, check in-out procedures, information & guidance service to guests, operational & administration support, night auditing.Skills acquired: Pro-activity, communication skills, innovate, problem solving and setting priorities.

• 

  Roger Smith Hotel

  Sept 2013 - Sept 2014

  Management Trainee

  Areas of Cross-Training:• Sales and Reservations to increase sales efficiency and occupancy.• Revenue management for profit and revenue maximization.• Supervisory skills within housekeeping such as quality control, scheduling and payroll. • Front office management duties such as check-in and out procedures, implementation of guest relation programs, billing procedures, developing and implementing standard operating procedures. • F&B supervisor for two outlets including duties such as scheduling and payroll, responsible for inventory and ordering, hosting and welcoming, daily and monthly reports of the performance for the outlets. Events planner including compiling contracts, planning an entire event for 20-150 guests, billing procedures, follow-ups. Show less

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  Dorsett Hospitality International

  Nov 2014 - Aug 2019

  Responsibilities:• To effectively manage a portfolio of accounts to drive more revenue to the business• Responsible for a wide range of accounts including Corporate, Entertainment, Sports and MICE segment• Identifying opportunities and building new partnership with global and local accounts• Produce accurate and timely reports that meet the needs of the Area Sales Director and Senior Management to include the reporting of appointments, calls made and business leads• To ensure maximisation of all opportunities that includes site inspections, travel fairs, office presentations and networking events Show less Responsibilities:• Being the first point of contact for clients and follow through to closed sale• Cooperating closely with the Revenue Manger and the Sales Director in order to attract and retain the business• Overlooking all market segments including leisure and corporate groups, entertainment and sport• Maintaining outstanding relationship with clients to ensure repetitive business• Carrying site visits, show rounds, menu tastings and office visits • Organizing small scale events from 10 to 150 delegates such as corporate conferences, cocktail reception, dinners Show less

  • Area Sales Manager Dorsett City & Dorsett Shepherds Bush

    Aug 2018 - Aug 2019

  • Groups & Events Supervisor Dorsett Shepherds Bush & Dorsett City

    Jul 2017 - Jul 2018

  • Groups & Events Supervisor Dorsett Shepherds Bush

    May 2016 - Jul 2017

  • Meeting & Events Coordinator Dorsett Shepherds Bush

    Nov 2014 - May 2016
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  EF Education First

  Oct 2019 - now

  • Relationship management: relationship and account management with existingclients• Acquire new clients: find and sign new clients to acquire new businessopportunities• Negotiation: negotiate and procure hotel contracts for groups travelling• Budget responsibility: responsible for a budget of USD 700’000• Quality control: perform quarterly review of current trends (cost and quality)• Communication: daily interaction with various stakeholders such as sales,product development, quality and finance• Business analysis: run cost and quality business analysis via PowerBi• Market research: including travelling to destinations, to evaluate newopportunities Show less

  • Procurement Manager

    Oct 2023 - now

  • Senior Procurement Specialist

    Nov 2022 - Oct 2023

  • Procurement Specialist

    Jul 2021 - Oct 2022

  • Production Specialist

    Oct 2019 - Jul 2021