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Ubaidullah Ali

Ubaidullah Ali

Guest Service Agent

Followers of Ubaidullah Ali892 followers
location of Ubaidullah AliDubai, United Arab Emirates

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  • Timeline

  • About me

    Guest Service Officer @ Al Khoory Hotels

  • Education

    • Rawalpindi Board

      2018 - 2020
      Intermediate in computer science Computer Science 70%

    • Virtual University of Pakistan

      2024 - 2026
      Associate's degree Sales and Marketing Operations/Marketing and Distribution Teacher Education CGPA

  • Experience

    • Islamabad Regalia Hotel

      Jul 2020 - Jun 2021
      Guest Service Agent

    • Pearl-Continental Hotel Bhurban

      Jun 2021 - Mar 2022
      Guest Service Agent

    • The Margala Hotel

      Mar 2022 - Sept 2022
      Guest Service Agent

    • Accor

      Sept 2022 - Feb 2023
      Receptionist

    • Al Khoory Hotels

      Feb 2023 - now
      Guest Service Agent

      Coordinate and allocate rooms for incoming groups and toursefficientlyRespond promptly to guest inquiries about hotel services, facilities,and operational hoursMonitor dispatch calls, maintain logs, and track issues systematicallyEnsure smooth guest arrivals, check-ins, and confirm reservationdetailsProvide comprehensive information on hotel services, local attractions,and entertainmentAssist guests with departures, transportation, settling accounts, andfeedbackAddress guest issues tactfully, ensuring prompt resolution and internalfollow-upAnticipate guest needs for a seamless luxury experience withdiscretionManage incoming calls, including reservations, promptly andprofessionallyPerform night audit duties, review transactions, validate bills, andprepare reportsMaintain accurate guest records in Opera PMS and the Dubai tourismportal Show less

  • Licenses & Certifications

    • Hotelogix PMS

      Accor
      Oct 2022