Patrick Jezewski

Experience

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  Capital One

  Jun 2007 - Aug 2008

  Call Center Sales Representative

  During this period I worked in a busy call centre where I was responsible for taking high volumes of incoming calls from customers regarding their credit cards. I developed strong communication skills and the ability to manage my own workload in a pressurised environment. I had to consistently show great attention to detail and accuracy as I was dealing with customers’ financial information and was responsible for updating their computer records.Responsibilities: • Handling customer enquiries, providing answers, running eligibility checks, investigating recurring issues and referring to supervisors if necessary. • Offering credit card insurance products• Utilising IT / software packages to ensure client records were accurate and up to date.• Managing accounts for customers such as balance transfers, setting up direct debits and credit limits alterations• Providing excellent customer services while building and maintaining a professional relationship with customers• Working with other teams to provide a streamlined experience for customers. Show less

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  English Your Way

  Jul 2007 - Dec 2023

  Business Owner / Project Manager

  Established my own business that involved planning, organizing, and teaching English language to foreign students. Full management of 5 branches and 36 staff members across the East Midlands area. (2019 – Business transformation to International Online School of English)• Plan, prepare and deliver ESOL lessons to students of different nationalities and different levels of language proficiency.• Lead a team of teachers and prepare all documentation required, internally and externally.• Facilitate visits by External Assessors (The Direct Method lab)• Mentor new members of staff in their teaching of all aspects of English • Monitor quality of all aspects of English provision• Take responsibility for the implementation of new and/or updated curriculum• Liaise with exam boards (Cambridge) on submission of coursework and controlled assessments at all levels • Teach English for Academic Purposes (EAP) to those studying for IELTS exam• Teach Business and General English to those studying for Cambridge exams: PET, FCE, CAE and CPE Show less

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  Nottingham Property Lettings and Maintenance Ltd

  Sept 2015 - now

  Property Manager

  Self-employed Head of family company successfully managing portfolio of buy to let properties.• Screening and managing tenants,• Preparing, presenting, and overseeing the properties,• Liaising with stakeholders,• Managing the design and delivery of project including resources, budgets, and projects deliverables to agreed timescale.• Conducting regular visits to the properties to make sure the highest standard of service.• Preparing and issuing letting contract accordingly with the current legislation Show less

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  Nottingham Building Service Ltd

  Mar 2022 - Feb 2024

  Project Manager

  Ensuring timely delivery of capital projects including repairs, modernisations, extensions, refurbishment, and new builds.• Supporting customers with documentation submission to the regulatory bodies (i.e planning permissions)• Preparing quotations for customers and helping to choose the best options available• Coordinating work of the contractors including builders, water and gas companies making sure that all required work is completed on time and within the budget• Planning, preparing and delivering projects to customers, updating on progress, overseeing budgets• Identifying and managing projects risks and issues, taking mitigation steps and coordinating actions. Show less

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  Nottingham RC Diocesan Trustees

  Mar 2024 - now

  Property Manager