Sara Soto

Experience

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  Ohio Department of Job and Family Services

  May 2000 - Apr 2005

  Bilingual Customer Service
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  TNS United States

  Apr 2005 - Jun 2008

  Research Associate

  Project management; Panel support specialist including Bilingual support (Spanish); Analyzing consumer feedback; Web technical support.

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  Kantar Media

  Jun 2008 - Apr 2015

  Media Input Coordinator

  •Managed a direct relationship with external satellite and cable providers which included investigating data issues and communication of upcoming changes.•Used quality control measures to Ensure channel line-ups in our systems are accurate and up to date based on weekly communication with external clients. •Managed a direct relationship with third party data providers to make sure that program and ad occurrence data was of a high standard of accuracy. •Managed internal relationships with data processing detailed checking and identification of problems•Using internal software program, investigated tuning differences between the cable and satellite providers to identify data issues.•Assisted with testing and supporting the internal software development teams. Show less

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  MaritzCX

  Apr 2015 - Nov 2015

  Project Director

  Project Director for MaritzCX MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations.*Lead Role in transition to a new reporting Tool (company wide transition)*Analyzing and comparing large data sets while simultaneously setting up new studies within the Tool*Documenting processes and procedures within the new reporting Tool to create foundation for upcoming transitions.*Maintaining direct relationships within the team to communicate upcoming changes and/or current issues. Show less

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  UserZoom

  Nov 2015 - now

  "..At UserZoom, we believe every company will soon be a Digital Experience Company.They will need to build highly intuitive, user-friendly products, using agile, feedback-based design methodologies.UserZoom makes user research a standard practice in the design process, empowering businesses with the UX Insights they need to deliver great digital experiences through our best-in-class research software and services."

  • Senior Sourcing Project Manager

    Apr 2018 - now

  • Internal Panel Manager

    Nov 2015 - Apr 2018