Ibrahim Massad

Experience

• 

  Scientific and Medical Supplies Co. (SMS)

  Jun 2013 - Aug 2015

  Network Technical Engineer

  Working as a Technical Engineer for the Networking Team at Scientific and Medical Supplies (SMS-Al Mouasher). Working mainly in designing, installing and configuring switched networks, focusing on the highly required characteristics nowadays which include redundancy and security at all layers. In Addition to switched Networks, I have experience in installing wireless networks. This includes designs where the Access Points are controlled by a wireless controllers, and designs where Access Points are acting as a stand-alone Access Points. Have fair experience in dealing with firewalls, Zoning, and applying security rules to control Traffic flow for the LAN and WAN connections. My experience in the Switches, Routers, and Firewalls is on HP and Cisco devices. As for the Wireless, My experience is with HP and Ruckus Wireless Devices. Main Documentations Composer for all networking projects, beginning from early proposal-designs and drawings, to High-Level-Designs, to Low-Level-Designs, to Delivery or Hand-over Documentations. Show less

• 

  Synaptic Technologies

  Sept 2015 - Aug 2016

  Network Technical Engineer

  - Implement and manage complex Cisco network and security systems. (Campus LAN, WLAN, DC, NGFW)- Provide support for customer technical issues.

• 

  Zaurak Trading LTD

  Sept 2016 - Apr 2019

  Sales Operations Manager
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  NeoGenesis Technical Solutions

  May 2019 - now

  - Collaborate with the sales team to understand customer requirements and provide technical solutions, deliver technical presentations and product demonstrations.- Oversee Technical proposal development and respond to RFPs (Request for Proposals).- Supervise and the enablement of the technical team and ensure seamless transition of projects from pre-sales to post-sales.- Arrange for meetings with technology vendors to update company portfolio regularly. - Lead and manage the technical team to ensure project goals and deadlines are met.- Develop and implement technical strategies to improve efficiency and performance.- Coordinate with other departments to ensure alignment on technical projects and initiatives.- Oversee troubleshooting, maintenance, and upgrades of technical systems. - Design, implement, and manage complex network and security systems and ensure deliverables are met on time.- Provide support for issues and minimize the downtime, getting all systems into normal operations with Root cause analysis.- Develop and enforce operational policies and procedures to ensure consistent quality among team members.- Engage in the hiring process to build a team with the required talents.- Provide technical leadership and mentoring to engineers.

  • PreSales & Technical Manager

    Mar 2023 - now

  • Technical Manager

    Jan 2021 - Feb 2023

  • Senior Network & Security Engineer

    May 2019 - Dec 2020