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Hitesh Jotaniya

Hitesh Jotaniya

Customer Service Associate

Followers of Hitesh Jotaniya335 followers
location of Hitesh JotaniyaMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Mis
    Team management
    Service delivery
    Management
    Team leadership
    Business excellence
    Six sigma
    Sla
    Quality assurance
    Transitions
    Operations management
    Lean
    Business process reengineering
    Process improvement
    Business mis
    Data management
    Automation
    Analytics
    Client management
    Change management
    Project management

  • About me

    Lean Six Sigma Black Belt with 12+ Years of Extensive experience in Business Excellence, Operational Maturity, Business Process Re-engineering, Process Improvement, Business MIS, Data Management, Automation, Analytics, Client Management, Change Management, and Project Management

  • Education

    • SK Somaiya

      2003 - 2006
      B.Com Commerce

  • Experience

    • WNS

      Jul 2006 - Jan 2008
      Customer Service Associate

    • TCS e-Serve International Ltd.

      Jan 2008 - Jul 2011
      Team Lead

    • Accenture

      Jul 2011 - now
      Analytics Advisory Manager | Business Excellence Lead | Lean Six Sigma Black Belt

      Lean Six Sigma Black Belt with Extensive experience in Business Excellence, Operational Maturity, Business Process Re-engineering, Process Improvement, Business MIS, Data Management, Automation, Information Security, Client Data Protection, Advanced Analytics, Client Management, Change Management, and Project Management

  • Licenses & Certifications

    • FY23 IS Elite Advocate

      Accenture
      Jul 2023
      View certificate certificate

    • Lean Six Sigma Black Belt

      KPMG India
      Jan 2019

    • Lean Six Sigma Green Belt Certification

      Accenture
      Aug 2014

    • Querying, Managing and Administering Databases using SQL server

      NIIT Limited
      Jul 2012