Hui Yu Tan

Experience

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  Mobile Stop

  Jun 2012 - Aug 2014

  Sales Assistant

  - Work and communicate with team member.- Promote and assist customer in selecting product.- Communicate with customers, perform after sales service.- Process customers orders and enquiry.- Perform daily opening and closing shop operation procedure, stock ordering and receiving, cashiering duty.- Follow shop operation procedure.

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  Symmetry

  Apr 2013 - Dec 2013

  Customer Service

  - Attend to and respond to customer's needs promptly and professionally.- Greet and welcome customers in an friendly manner- Be knowledgeable of the food & beverage menus- Prepare outlet for service - table settings, top up of condiments and other preparatory tasks- Provide customer service, take orders and be able to give good recommendations- Maintain cleanliness of the outlet- Any other ad-hoc duties

• 

  JACK StudyAbroad (GLZINC Pte Ltd)

  Apr 2015 - Sept 2015

  Sales Consultant

  • Established and maintained the client and partners’ relationships to enable effective implementation of business opportunities.• Handled walk-in and call-in enquiries from student applicants for overseas universities.• Introduced overseas universities and courses to potential applicants.• Processed applications for colleges and universities.• Participated in student recruitment exhibitions and seminars

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  The Ritz-Carlton Hotel Company, L.L.C.

  Nov 2015 - Apr 2021

  - Led a team to plan the F&B promotional calendar for the year by conceptualizing promotional mechanics and events (Eg, Mooncake Project, Festive Project and CNY Project)- Drive revenue and visibility for Colony, Summer Pavilion, Republic, In-Room Dining, and Banquet events.- Researched and analysed F&B sales and marketing strategies to drive suitable F&B promotions based on market trends and country best practices.- Established and maintained the client and partners’ relationships to enable effective implementation of business opportunities.- Managed all aspects of the contract to ensure compliance and deliver the best outcome.- Established the general F&B Marketing strategy together with the Director of F&B and EAM, F&B to maximise revenue growth and profitability. Show less - Responsible to plan and the entire F&B promotional calendar for the year by conceptualizing promotional mechanics and events (Eg, Mooncake Project, Festive Project and CNY Project)- Drive revenue and visibility for Colony, Summer Pavilion, Republic, In-Room Dining, and Banquet events.- Researched and analysed F&B sales and marketing strategies to drive suitable F&B promotions based on market trends and country best practices.- Established and maintained the client and partners’ relationships to enable effective implementation of business opportunities.- Managed all aspects of the contract to ensure compliance and deliver the best outcome.- Established the general F&B Marketing strategy together with the Director of F&B and EAM, F&B to maximise revenue growth and profitability. Show less

  • Food & Beverage Sales & Promotion Assistant Manager

    Oct 2018 - Apr 2021

  • Food and Beverage Sales and Promotion Senior Executive

    Jun 2017 - Oct 2018

  • Restaurant Reservation Senior Executive

    Feb 2017 - Jun 2017

  • Restaurant Reservation Executive

    Nov 2015 - Jan 2017
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  The Garcha Group

  Apr 2021 - Mar 2022

  Business Development Manager (Cluster)

  Key contact person for any event/wedding enquiries, follow-ups and execution plans.Develop business and maximum revenue through direct sales, direct mail, appointment calls and tours of the restaurant and bars.Develops strategic action plans for the F&B to drive measurable, incremental revenue.Manages all restaurant online/offline information, and distribute necessary information and write-ups internally and externally.Operational• Support all aspects of F&B Operations, including, restaurant service operations and events• Assist in maintaining strong team performance by regularly reviewing KPI's and goals against performance and realigning strategies according to results; perform performance reviews per schedule Show less

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  InterContinental Singapore

  Jun 2022 - Oct 2023

  F&B Business Development Manager

  Key contact person for all event/wedding enquiries, follow-ups and execution plans.Oversee the team on all coordination to ensure that all event related materials are passed on Maximise revenue and profit through sales calls, networking events, partnerships and cooperation.Led a team to plan and conceptualise the F&B key promotional mechanics and events (Eg, Mooncake Project, Festive Project and CNY Project)Manages all restaurant online/offline information, and distribute necessary information and write-ups internally and externally.OperationalSupport all aspects of F&B Operations, including restaurant service operations and eventsAssist in maintaining strong team performance by regularly reviewing KPI's and goals against performance and realigning strategies according to results; perform performance reviews per schedule Show less

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  Destination Asia

  Oct 2023 - now

  Account Manager

  • Manages relationship with local and country contacts• Possess a thorough understanding of client’s current and future needs• Recognize and meet client’s needs, responsible for the overall client experience and orchestrates deployment of resources to provide comprehensive products, services, and solutions to the client• Possess client-centric attitude, good networking skills, empathy and cultural sensitivity