Favour Otah

Experience

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  Nigerian Breweries Plc

  Apr 2013 - Jan 2014

  Laboratory Assistant

  ABA MALTING PLANT. Conducted detailed chemical analyses using instruments like the Spectrometer, PU monitor, and titrator, recording data meticulously for accurate results, data-driven decision-making, research and development efforts  Ensured lab safety and accuracy with strict procedures, reducing incidents by 30% and enhancing efficiency in a secure environment. Managed inventory effectively by monitoring levels and reordering supplies proactive-ly, minimizing shortages and optimizing resource use for efficiency and savings Maintained precise lab equipment operation by ensuring sterility through rigorous cleaning, ensuring accurate results and compliance for reliable research. Ensured experiment integrity by analyzing results for adherence to standards, ensuring accurate data interpretation and high-quality research outcomes. Show less

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  Comprehensive Academy Secondary School

  Nov 2016 - Oct 2017

  Subject/ Band Instructor

   Created an engaging learning environment with personalized strategies, enhancing academic performance and student engagement for dynamic learning and growth. Encouraged cultural integration through diverse events, fostering community and en-hancing understanding among students through active participation. Developed leadership and teamwork skills in students through structured workshops and experiential learning, fostering collaboration and a cohesive school community Cultivated musical proficiency in students by imparting advanced techniques and igniting their passion for music, resulting in enriched musical abilities and inspired artistic express Show less

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  Tin Industrial Service Limited

  Feb 2018 - Mar 2020

  Customer Service Representative

   Ensured seamless customer service by answering telephone calls within 30 seconds and eliminating on-hold wait times which led to a 90% reduction in complaints and increased customer satisfaction scores by 95%. Boosted sales performance by leveraging expertise to drive product promotion and upsell opportunities, increasing average transaction value by 50%. Enhanced customer satisfaction by addressing needs and resolving concerns, achieving a 100% satisfaction rating and reducing wait times by 30%. Improved service delivery by actively checking service availability and order statuses, achieving an 85% satisfaction rate, and enhancing efficiency. Show less

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  Tikweld Products and Services

  Apr 2020 - May 2022

  Customer Support Agent

   Managed over 50+ customer inquiries and support tickets daily, ensuring a resolution rate of 90% within 24 hours.  Coordinated and streamlined team schedules, improving task efficiency by 15%.  Implemented an email management system that reduced response times by 30%.  Reduced first response time by 30%, delivering timely support through phone, email, and live chat, which boosted customer satisfaction and loyalty.

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  GZ industrial Supplies Nigeria

  May 2022 - Mar 2024

  Digital Marketing Executive

   Improved customer engagement with strategic emails, achieving 30% higher open rates and 20% more clicks, boosting brand visibility to 100,000+ new customers. Boosted trust and engagement through curated product reviews on the Google My Business page and company website, yielding 30% more positive feedback, enhanced credibility, and a 20% retention increase. Enhanced industrial tool distribution with streamlined digital marketing, reduced delivery times by 20%, and increased customer satisfaction by 25% which was ascertained based on feedback surveys and repeated business metrics. Boosted business growth by strategically scheduling appointments, leading to a 30% rise in sales conversions and 15% better customer retention Show less