Brannon West

Experience

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  Wilderness Encounters Program(WEP)

  May 1993 - Sept 1994

  Guide/Counselor/First Responder

  Wilderness Encounter Programs (WEP) was a not-for-profit organization. WEP conducted therapeutic wilderness camp programs that met human needs, elevated human hope, and optimized the human potential for success.

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  US Army

  Feb 1996 - Jul 2005

  Led a Team/Squad of up to 11 soldiers, or two Fire-Teams of 4-5 men each. Directed execution of Small Unit tactics in support of establishing and sustaining operations in a foreign contingency area. Worked to build cohesion and esprit de corps while training Soldiers in Troop Leading Procedures(TLPs), Demolitions (conventional and expedient), Mountaineering, Air and Water-borne operations in an intense field environment that reinforces the use of the battle drills and specialized Engineer Tactics, Techniques & Procedures (TTPs). Show less

  • Team Leader/Squad Leader

    Oct 2000 - Jul 2005

  • Rifleman/MachineGunner/Grenadier/Breacher

    Feb 1996 - Sept 2000
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  38th Engineer Company, 2-23 IN BN, 4BDE, 2ID

  Aug 2005 - Aug 2009

  Assigned to 4th Brigade, 2nd Infantry Division (SBCT); Responsible for morale, health, welfare and leadership development and accountability of 32 Soldiers; accountable for maintenance and tactical emplacement of platoon weapons, four M1132 Engineer Stryker Vehicles, two palletized load trucks and all associated sets, kits and outfits valued in excess of $15,000,000; assists Infantry Battalion Commander in planning mobility, counter-mobility and survivability to a maneuver task force. Secret Clearance. Show less Responsible for training, discipline, health and welfare of eight Soldiers; accountable for maintenance and tactical emplacement of squad weapons, one M1132 Engineer Stryker Vehicle; one Common Bridge Transport (CBT), one M1076 Trailer, two Deployable Combat Earthmovers (DEUCE), two Improved High Mobility Excavation and Earth Movers (IHMEE), and all associated sets, kits and outfits valued in excess of $10,600,000; advises task force commanders in planning survivability support to company teams within the brigade. Secret Clearance. Show less

  • Platoon Sergeant

    Jan 2008 - Aug 2009

  • Squad Leader

    Aug 2005 - Dec 2007
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  2-23 Infantry Battalion, 4BDE, 2ID

  Sept 2009 - Nov 2010

  Assistant Battalion Operations Sergeant

  Assisted the Operations Sergeant of a forward deployed Infantry Battalion as an element of a Stryker Brigade Combat Team (SBCT); in support of Operation Iraqi Freedom X; responsible for all aspects of preparation and execution of deployment of the battle command and control (C4ISR) platforms; responsible for the training and professional development of two Noncommissioned Officers and six Soldiers; assisted the operations center in orders processing; conducted Military Decision Making Process (MDMP) and future operations planning; responsible for the maintenance and accountability of two HMMWV’s, one Light Weight Medium Tactical Vehicle and C4ISR equipment valued at $500,000. Secret Clearance. Show less

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  United States Army Operational Test Command

  Dec 2010 - Jul 2013

  Research, Development, Test & Evaluation NCO

  Planning and execution of maneuver support systems ranging from $100K to $6M; subject matter expert during planning; synchronized operational and test events; participated in preparation of test documentation; responsible for site operations, resources, personnel and equipment; coordinated support with external agencies; NCOIC for teams up to 100 personnel. Secret Clearance.

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  US Army

  Jul 2013 - now

  Retired

  Contribute to safety & partnership in family and community.

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  OMAX Corporation

  Sept 2013 - Sept 2022

  Administrator/Contract Sales Management. Duties include evaluating bids, preparing contracts, and negotiating terms Globally. Create, draft & review contractual agreements between our company(OMAX/HT), buyers and and suppliers of products or services. Examine and monitor renewal opportunities of contract agreements/lifecycles between the seller(OMAX/HT), target organizations and suppliers of materials or labor. Serve as a fair, but structured, negotiator; working to reach the best deal potentials for the company.Provide IPR Data to Director and VP, regarding Stages of Contract Lifecycles and intra-Departmental Commission Payouts for Contract Sales.Coordinate with Channel Partners to maintain rapid response times for on-site support solicitations, preventing long customer down times; profit loss. Work with Marketing Team to develop and continuously update digital tools & strategy, supporting user friendly Contract Applications & Information Solicitation; monitor Projected Sales and publish updated Service Offerings that capitalize on fiscal opportunity(s).Continue to support Director with Service Department Operations, including:Project & Personnel Management • Implement/promote a Service Agreement program to grow Contract Business within the domestic field service regions. Maintain the database so that contracted agreement is completed and renewals are promptly offered.• Coordinate effectively interdepartmentally; not limited to Manufacturing, Engineering & Executive Staff• Fully engage in the hiring process of Service employees, including resume screening and personal interviewing. Make recommendations to Service Director and HR Manager during the process. Provide additional support to the Sales Management and Executive staff in support of the Sales Hiring Process.• Work with Finance to set-up Terms, conditions and alternative financing options for customers/potential customers in need Show less Oversee assignments/daily activities of Field Service Technicians providing technical guidance in conjunction with the Customer Service Supervisor regarding technical issues and support; via digital and VOIP support. Work directly with Customer Service Coordinator to schedule services, trade shows and special events. Communicate effectively with all departments including but not limited to Manufacturing, Engineering and Marketing regarding customer and technical support issues. Implement/promote a Service Agreement program, to grow the contract business within the domestic field service regions. Maintain corporate service database so that contracted agreements are fulfilled and renewals are promptly offered. Show less

  • Service Contract Product Specialist

    Jun 2020 - Sept 2022

  • Field Service Manager

    Sept 2013 - Jun 2020
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  Hypertherm Associates

  Sept 2022 - Nov 2023

  Lead Account Manager

  Administrator/Contract Sales Management; evaluating bids, preparing contracts, and negotiating terms. Draft & review contractual agreements between Hypertherm, buyers and suppliers of products or services. Monitor renewal opportunities of contract agreements/lifecycles between Hypertherm, target organizations and suppliers of materials/labor.Coordinate with Channel Partners to maintain rapid response times for on-site support solicitations, preventing long customer down times; profit loss. Monitor projected sales and publish updated service offerings that capitalize on fiscal opportunity(s).Support the CET Manager and update on Operations, including:• Oversee and provide technical guidance in conjunction with the After Sales Team• Work directly with Customer Service Coordinator to schedule Lifecycle Support• Communicate effectively with all departments including but not limited to Manufacturing, Engineering and Marketing regarding customer and technical support issues.• Exercise oversight over Field Service Manager to ensure billing of contract invoices in a timely manner. • Substantiate and/or negotiate any invoices in dispute directly with the customer.• Provide strong backup support to CS Techs when CS Supervisor is out of the office.• Implement/promote a Service Agreement program to grow the contract business within the domestic field service regions. Maintain the database so that contracted agreement is completed and renewals are promptly offered.• Build strengths in the Distributor Network. Work with the Service Director and Sales Department to provide critical information to the Distributor Network, ensuring service skills growth and compliance to • Provide documentation and guidance to establish performance expectations. • Work with Finance to set-up Terms, conditions and alternative financing options for customers/potential customers in need Show less

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  Hypoerterm Associates

  Jan 2023 - Apr 2024

  Contract Product Specialist

  * Working in a Global After Sales Technical Service & Support Management role, providing guidance and direct support to Channel Partners & Owners of High-Pressure Abrasive Waterjet Machine Centers; for the leading developer of High Pressure Abrasive Waterjet Machine Center Technology.

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  Hypertherm Associates

  Apr 2024 - now

  Aftersales Specialist