Benjamin Liang

Experience

• 

  City of Kirkland

  Jun 2013 - Aug 2013

  Tennis Instructor

  • Instruct children of various skill levels in tennis • Prepare lesson plans and coordinate content with coworkers and supervisor• Evaluate and correct skill deficiencies in students• Handle first aid emergencies as necessary

• 

  University of Illinois at Urbana-Champaign

  Aug 2013 - May 2016

  Housing Network Technician

  • Assist students in connecting their personal computers to the University Residence Hall network• Troubleshoot and respond to general problems in the network for an area of 3400 students• Schedule consulting hours located in various computer labs on campus• Make appointments with individual students to troubleshoot their personal computer

• 

  RecordPoint

  Aug 2016 - May 2017

  Support Engineer

  • Automated support environment creation by 98% through the development and deployment of ARM templates using Azure CLI and Azure PowerShell scripting• Delivered exceptional end-to-end support and technical issue troubleshooting of RecordPoint SaaS solutions for a global customer base of 40+ clients, including government/public sector organizations• Championed and advocated product feature prioritization gleaned from case diagnostics, data analysis, and customer engagement to internal product and software engineering teams• Configured 10+ support and development environments with Azure IaaS and PaaS solutions, including Azure Virtual Machines, Azure Storage Accounts, and Microsoft SharePoint 2016 Show less

• 

  T-Mobile

  May 2017 - May 2024

  • Surged commercial message volume 126% YoY by spearheading product development through the deployment of 10-Digit-Longcode messaging for T-Mobile's Commercial Messaging solution• Empowered marketing and finance teams to unleash daily text message volumes of 8.6 million (a 100% increase) and manage large campaign initiatives through the design and ownership of a secure, high-availability SMS messaging product roadmap• Catapulted platform throughput from 2k to 40k transactions per second via extensive cross-functional collaboration with various network and datacenter teams during a large-scale hardware expansion• Transformed legacy messaging platform into a modern cloud-native distributed system (Kubernetes, microservices, API Gateway) using a CI/CD pipeline to accelerate release velocity, increase elasticity, and streamline feature development Show less • Architected and delivered an in-house SMS message reporting Web UI, slashing external vendor lead-time by 75% and granting Marking teams self-service access to crucial campaign data for customer focused decision-making• Exploded platform adoption by 50% through strategic onboarding of new business partners via meetings, feasibility analysis, and end-to-end support, driving revenue growth and product reach• Orchestrated the seamless migration of hundreds of messaging campaigns across Care, Marketing, and MVNO teams to a new notification platform, impacting all 108 million T-Mobile subscribers• Streamlined operational efficiency and bolstered platform security through the implementation of RBAC user management, reducing user administration overhead for over 8 internal partners Show less

  • Engineer, Systems Architecture

    Jun 2019 - May 2024

  • Associate Systems Architecture Engineer

    May 2017 - Jun 2019
• 

  Microsoft

  Jun 2024 - now

  Technical Program Manager II

  Azure Core