Sam Dannug

Sam Dannug

Retail Specialist

Followers of Sam Dannug265 followers
location of Sam DannugChicago, Illinois, United States

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  • Timeline

  • About me

    UX/Product Designer • UMich Alum

  • Education

    • Washtenaw Community College

      2020 - 2022
    • University of Michigan - School of Information

      2022 - 2024
      Bachelor of Science in Information - BSI User Experience (UX) Design

      Study abroad: Design Thinking and Innovation in Barcelona, Spain (May 2023)

  • Experience

    • Apple

      Sept 2021 - Feb 2022
      Retail Specialist

      • Identified customer needs & pain points in order to provide personalized solution of products and services• Built rapport and established relationship with customers in order to better advise and support them

    • Washtenaw Dairy

      Jul 2022 - now

      • Led project conception and plan to enhance customer experience and drive online ordering• Collaborated with business owner and across functions to understand business needs and direction• Produced project plan to define key outcomes, problem statement, scope, milestones and roles • Manage team and operations including order prep, stocking, etc. to maximize in-store efficiency• Identify customer wants and needs through careful communication and rapport building to ensure the best customer experience• Serve and help customers to provide them with products according to their needs

      • Experience Designer

        Nov 2024 - now
      • Shift Lead

        Aug 2023 - now
      • Food Service Worker

        Jul 2022 - Aug 2023
  • Licenses & Certifications