Sam Dannug

Experience

• 

  Apple

  Sept 2021 - Feb 2022

  Retail Specialist

  • Identified customer needs & pain points in order to provide personalized solution of products and services• Built rapport and established relationship with customers in order to better advise and support them

• 

  Washtenaw Dairy

  Jul 2022 - now

  • Led project conception and plan to enhance customer experience and drive online ordering• Collaborated with business owner and across functions to understand business needs and direction• Produced project plan to define key outcomes, problem statement, scope, milestones and roles • Manage team and operations including order prep, stocking, etc. to maximize in-store efficiency• Identify customer wants and needs through careful communication and rapport building to ensure the best customer experience• Serve and help customers to provide them with products according to their needs

  • Experience Designer

    Nov 2024 - now

  • Shift Lead

    Aug 2023 - now

  • Food Service Worker

    Jul 2022 - Aug 2023