Nikhil Patel

Experience

• 

  Magus Customer Dialog Pvt Ltd

  Apr 2012 - Dec 2012

  Customer Representative Associate

  Voice call process, BPO , listening customer problem and solving problem.Daily i handled 250 customers listening thier problems.

• 

  HCL Infosystems Ltd.

  Jun 2013 - Mar 2014

  Apprentice Trainee

  • I have been assigned for government organization “Container Corporation of India - CONCOR” for 3 months.• Remote support to more than 4 clients in various location in Gujarat on through Remote Desktop application.• Manage their computers, network printer, servers monitoring, hardware problems identify and resolve.• Monitoring Antivirus software, proxy server.• I have been also assigned for Banking sector “State bank of India” for 6 months.• There more than 150 computers manage and configure as per customer requirement like Hardware, software, Network related problem issues resolve in real time.• Network line printer, online application monitoring, managing and able to quickly establishment with end-user, subordinates and senior management. Show less

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  Gujarat Infotech Limited

  Mar 2014 - Jun 2018

  FMS Engineer

  • I have been assigned for government organization at Ahmedabad, Gujarat.• Provide technical support to customers, for all kind of Servers-Workstations, network devices, software related problems troubleshoot and resolve issues.• Communicate between technical and non-technical teams.• An understanding and experience of interacting with their processes such Incident, change management & user account management.• Experience of managing customer engagements and expectations and able to quickly establishment with end-user, subordinates and senior management.• Maintains and providing access information, resources, and technical support.• Configuration and monitoring of several servers like 2008/2012, workstations, Desktop computers hardware and software installation, configuration and monitoring like Windows 7/8.1/10.• Network storage devices installation, configuration and monitoring like Seagate, Netgear, WD, etc. and NetApp storage monitoring.• Network devices like Cisco, D-link, Cyberoam manage and monitoring. Show less

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  Moksh Tech

  Sept 2018 - now

  • I have been assigned for MSP projects of Various countries (U.K., U.S.A., AUS).• Windows Servers (2012 or later) Roles & Features deployment, configuration, troubleshooting.• Servers-workstation patching – security/Critical updates, User Profiles management, GPO management.• Auvik & Aruba Airwave Network management tool to identify the issue and troubleshoot network devices via SSH.• Managing Backup & Disaster Recovery (BDR) using Veeam B&R, Cloudberry, StorageCraft (Shadow Protect), N-able (SolarWinds) MSP Backups application.• Day to day monitoring backups and run daily task to verify servers & their applications up & running, Monthly Proactive check for Anti-virus, Backup health, Firewall audit. Show less • Day to day monitoring backups and run daily task to verify servers & their applications up & running, Monthly Proactive check for Anti-virus, Backup health, Firewall audit.• Profile migration, System upgradation task for U.K. based client.• Decryption of infected files for Canada based client.• Provide technical support to customers, for Monitoring and investigate System monitoring alerts using Nagios & Logic Monitor monitoring tool• An understanding and experience of interacting with their processes such Incident, Creating Ticket and resolve issues. Show less

  • System Consultant

    Sept 2018 - now

  • System Analyst

    Sept 2018 - May 2022