GermaNa Peoples

Experience

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  Dollar Tree

  May 2014 - Dec 2017

  Cashier

  Delivered exceptional customer service and accurately processed financial transactions.Maintained an organized work environment and exceeded sales goals.Resolved customer complaints, showcasing strong communication skills and professionalism.Demonstrated the ability to prioritize tasks and manage time effectively.

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  Writing Tutoring Center

  Jan 2017 - Dec 2017

  Proofreader/Editor

  As a Proofreader and Editor, responsibilities included editing and proofreading various documents for grammar, spelling, punctuation, and syntax errors to ensure accuracy and readability. Collaboration with writers was necessary to improve overall content quality while staying within project timelines. Consistent adherence to style guides and formatting standards was also maintained.Appropriate software tools, such as Microsoft Word and basic Adobe Acrobat, were utilized to edit and review documents. Effective communication with clients and team members was essential to resolve issues and provide feedback while ensuring compliance with legal requirements, industry standards, and brand guidelines. Show less

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  Village Church of Portsmouth

  May 2017 - May 2018

  Content Marketer and Executive Assistant

  Provided comprehensive administrative support to the executive team, managing calendars and preparing reports and presentations.Coordinated internal and external communications, demonstrating strong organizational and communication skills.Engaged in content marketing activities, showcasing creativity and effective writing skills.Assisted in the maintenance of employee records and documentation.Supported the implementation of HR policies and procedures.

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  Chamber of Commerce

  May 2017 - Oct 2017

  Public Relations Assistant

  APlanned and executed events, demonstrating coordination and communication skills.Produced creative and engaging briefs for agencies and prepared media kits in support of strategic initiatives.Ensured consistent adherence to brand guidelines and messaging.Assisted in managing membership records and responding to member inquiries.Maintained regulatory compliance in event planning and execution.

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  Kantar

  May 2019 - Nov 2021

  Broadcast editor

  Reviewed and analyzed television and radio programs, capturing key data points.Collaborated closely with clients, meeting their specific needs and preferences.Utilized specialized software tools to capture and analyze broadcast data.Monitored and tracked media coverage, generating reports and providing insights to clients.Demonstrated strong attention to detail and analytical skills while working under tight deadlines.

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  Burgaw Elementary School

  Jul 2023 - now

  Literary and Socials Studies Teacher

  Delivered engaging lessons aligned with educational standards.Created a positive and inclusive learning environment while managing student behavior effectively.Assessed student progress through various assessments, offering constructive feedback.Differentiated instruction to meet diverse learner needs, providing additional support when necessary.Collaborated with colleagues and participated in professional development opportunities.Maintained accurate student records and documentation. Show less

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  The TJX Companies, Inc.

  Aug 2024 - now

  Customer Experience Coordinator

  Customer Interaction: Managed customer inquiries and interactions across various channels, including in-store, phone, email, and social media, ensuring timely and accurate responses aligned with TJX’s commitment to exceptional service.Issue Resolution: Handled and resolved customer complaints with a focus on maintaining customer satisfaction while adhering to company policies and procedures.Enhancing Customer Experience: Collected and analyzed customer feedback to identify trends and areas for improvement, working with store management and corporate teams to enhance the overall shopping experience.Support Store Operations: Collaborated with store associates and managers to ensure a seamless customer experience, from the sales floor to the checkout process.Metrics Monitoring: Tracked and reported on customer satisfaction metrics, including feedback scores, return rates, and resolution times, to drive continuous improvement.Training & Development: Assisted in training store associates on customer service best practices, ensuring a consistent and positive experience for all customers.Process Improvement: Identified opportunities to streamline customer service processes, implementing changes that improved efficiency and enhanced the customer experience.Customer Engagement: Supported customer loyalty initiatives and special promotions, engaging with customers to build brand loyalty and encourage repeat business.Event Coordination: Coordinated in-store events and promotions, ensuring a positive experience for customers and driving increased foot traffic and sales. Show less