Katie Nesheim

Experience

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  Staff Management | SMX

  Nov 2002 - May 2006

  New Business Development Manager

  Contrary to most New Business Development titles, this position was in implementation and not sales. I traveled nationally to 6 different client sites to set up our new staffing offices and/or help rehabilitate offices that were having staffing or training issues. As part of the team, I performed various set up tasks for recruiting and hiring, creating procedures and operations, and acted as a temporary shift manager. When a permanent shift manager was hired, I trained them in the created procedures. After ensuring that the new office was established, staff was well trained and that client relationships were positive, I moved on to the next implementation. Show less

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  System Management Software Inc

  Jun 2006 - Nov 2007

  Training Specialist

  I provided onsite and webinar training to users during phone system conversions. I also provided on site customer support during the first days of a conversion. Training products included various Cisco IPT handsets, Cisco Call Center software for both agents and supervisors, Cisco Unity Voicemal, and the proprietary SMSI call reporting software. I also helped maintain existing training documentation.

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  Enventis

  Nov 2007 - Jun 2010

  Project Coordinator

  I managed installs, renewals and disconnects for the hosted phone system product. Installs included managing everything from phone design to the network connectivity that the system would run on. I was also responsible for porting phone numbers from the existing system over to our system. When the conversion actually took place, I was responsible for all user training and supporting users during the first day using the new system. Maintained, updated, and created new training materials as needed. Show less

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  Total Living Choices

  Jul 2010 - Oct 2010

  Customer Support and Training Specialist

  Presented the software response program to post-acute care providers in existing markets via phone calls and in person visits to raise their participation. Visited existing hospital clients to identify and understand use issues with the software. I was responsible for training the users during implentation and doing software demos during sales presentations. I authored 2 training manuals for the software.

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  CDK Global (Formerly ADP Dealer Services)

  Nov 2010 - May 2015

  Installation Specialist

  I coordinated the implementations of our dial tone product and our hosted phone product for car and other motor vehicle dealerships throughout the country. Implementation included everything from the basic network and connectivity design through the design of the telephone system. I was involved in all levels of the porting of existing phone numbers over to our telephone company. I also helped develop a new role/department and worked on several process review/improvement teams.

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  Nesheim Training and Consulting

  May 2015 - Oct 2015

  Owner

  Nesheim Training and Consulting, LLC is a fully incorporated, fully insured business through which I offer telephony user training, implementation support, and general project management services.

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  Hollstadt Consulting

  Oct 2015 - Oct 2019

  Project Manager

  Worked for a single client for entire tenure with HollstadtWorked on 8 successful projects focused on data extraction from both warehouse and current systems, data transformation, and successful data load into partner/vendor systemsDeveloped and managed schedule to critical milestones, gathered technical requirements, incorporated developing program directions and decisions into current work plan, managed resources and budget forecasts against actuals.Identified, and tracked risks, issues and decisions. Communicated status out to all stakeholders and management. Managed change control processes.Successfully moved over 300k members and 1.5 million claims with a 99.98% success rate Pushed to maintain BCBS standards in all handling of data, testing, and production readiness. Incorporated Agile principles, including daily Scrum, to create high-performing teams and meet critical tight deadlines. Show less