Elsa Valle

Experience

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  Doubletree Hotel

  Apr 2007 - Sept 2008

  Sales Manager

  • Exceeded goals focused on group and wedding room blocks. • Maintained and expanded on existing accounts and acquired new business. • Hosted property tours and weekly manager’s reception.

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  Holiday Inn

  Sept 2009 - Jan 2014

  Sales Manager-Tour Travel SMERF

  • Conducted property tours and sales calls to seek and qualify potential clients. • Negotiated rates for meetings and group sleeping rooms. • Hosted lunches, dinners and client events to build relationships and grow business within existing clientele.• Put in bid’s with 3rd party agencies for group contracts (Helms Brisco/Gogo Tours.) • Updated rooms inventory within CRS System. • Handled all clerical and administrative office duties.

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  La Quinta Inns & Suites

  Nov 2014 - Nov 2017

  Director of Sales

  • Head of the sales department, responsibilities included: Budgeting, forecasting, payroll, recruiting, onboarding, training and supervising of the hotel 's sales team. Worked closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel’s revenue. Created sales targets and network business relations with corporate clients like airlines, tourist offices and different booking services. Observed the market, identified trends and monitored the main competitors.• Exceeded sales quotas and room revenue by over $1M while controlling expenses/eliminating costs. • Brought on a new base account Airline” La Compagnie” – 2016 revenue $375,600. • Performed various administrative and human resources functions including the review of employee applications to ensure candidates were properly licensed according to regulations set forth by the state and filing paperwork to ensure proper protocols from the state health department were followed. Show less

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  MOM AND PAP'S HOME CARE AGENCY, LLC

  Mar 2018 - Nov 2018

  Contract Sales/Marketing Representative

  • Promoted services by visiting Rehab Centers, Physical Therapists and Senior Care Facilities.• Established relationships with office professionals with continuous cold calling and follow ups. • Organized frequent presentations to facilitate Mom and Pap’s Home Care Presentations.• Responsible for all administrative duties including data management, scheduling etc.

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  H&R Block

  Sept 2019 - Sept 2022

  Office Manager

  • Onsite point of contact for tax office associates and clients, ensuring quality and confidentiality of client records.• Manage the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.• Serve as point of contact for onsite escalated client service concerns and communicate essential information to office associates.• Collect tax preparation payments and ensure clients are scheduled properly for the next season.• Post daily and weekly analytical reports on “Client Growth Board” and compare to the previous season’s stats.• Respond to client experience surveys to ensure repeat business and the value of H&R Block.• Post exceptional staff on “Block Stars” company news feed for employee engagement and recognition.• Handle office budgeting: ordering of office supplies, accounts payable, accounts receivable. • Attend virtual management meetings biweekly to discuss successes, concerns, updates and sales goals. Show less

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  HDM Tax Group

  Sept 2022 - now

  Project Manager
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  Regus

  Nov 2022 - Apr 2024

  Community Manager
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  Brittain Resorts & Hotels

  Apr 2024 - now

  Group Sales Manager

  Group Manager for Compass Cove Resort, Bayview Resort and Paradise Resort.