Annisa Sulastri

Experience

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  PT POS Indonesia

  Aug 2015 - Sept 2015

  Internship
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  VFS Global Services jakarta

  Mar 2017 - Aug 2017

  Operation Staff

  Mission: Australia Visa Application Center (AVAC) • Providing information for applicants who inquires information for applying visa application to Australia (by phone and email).• Doing the data entry of applicant’s detail who wishes to travel to Australia.• Receiving the document for visa application to Australia• Registering and administrating the visa application (document submission process: document checking, fee payment, etc.)• Document pass back – delivery the documents (passport and other documents either directly or by courier)• Handling office administration tasks, e.g.: daily, weekly and monthly report – to be reported to Manager, correspondence and filing.• Offering additional service – Premium Lounge – for potential / VIP applicant. Show less

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  PT. Biantarajaya Services

  Sept 2017 - May 2018

  Visa Administrator and Customer Service

  Job Description:• Handling all incoming calls from client who wishes to apply for visa • Responding all customers’ enquiry regarding visa process, visa fee, processing time.• Handling any complaints and perform one call resolution if possible.• Managing operational officers to submit the application to the Embassy or VAC (Visa Application Center). • Assisting the VIP clients to submit documents.• Submitting the client data’s for online application.• Find out information how to apply visas for the clients (all over the world) through Embassy website or email or phone calls. • Make sure all the documents of applicant completed.• Follow up the embassy or visa application center.• Arranging pick up document and delivering passport to the clients. Show less

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  MOONTON INDONESIA

  Jun 2018 - Dec 2018

  Customer Service Specialist
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  TDCX

  Oct 2018 - Oct 2021

  Community Operation Specialist

  - Achieved monthly target and maintain accuracy >98% - Reviewing and classifying content based on policy guideline- Having good understanding about social media trends especially indonesia market - Helping users to resolve request accurately

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  ByteDance

  Nov 2021 - Jan 2023

  Quality Analyst

  - Responsible for monitoring international short video content quality to ensure community ecological secured - Participate in the development of quality inspection standards- Perform sampling tasks for audit purposes - Continuously optimize the process and system platform- Analyzing data and reporting the quality of queues

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  Cognizant

  Feb 2023 - Oct 2023

  Senior Process Executive

  - Responsible for reviewing and moderating user-generated content- Ensuring that it complies with the policies and guidelines of the platform- Maintain monthly quality performance (deliver high quality)- Respond to user inquiries and concerns related to the content being reviewed- Keep up-to-date with changes to the platform's policies and procedures- Provide feedback and suggestions to improve the efficiency and effectiveness of themoderation process.