Happy Goswami

Experience

• 

  CAiT

  Jan 2017 - Dec 2017

  Computer Teacher

  MS Office, DTP, Full System handling practical and theoretical teaching

• 

  Radio Sd 90.8 FM

  Jan 2018 - Dec 2018

  Radio Disc Jockey

  Handling Ground Experience, Sales & Marketing Strategy , Radio Host News Reader.

• 

  Courtyard by Marriott

  Jan 2019 - May 2019

  Industrial Trainee

  Major Department's exposure to learning and development of new experiences practical knowledge

• 

  Tech Mahindra

  Apr 2020 - Nov 2020

  Customer Service & Support Officer (Calls Auditor & Training Management)

  • Ensured accurate recording and processing of customer data and offered detailed advice on the benefits of our products and services• De-escalated objections and disputes to maintain customer satisfaction and supported continuous improvement initiatives by collecting customer feedback to inform future business processes• Thoroughly monitored compliance with customer service standards to uphold a stellar industry reputation• Promptly answered and redirected calls to ensure swift resolution of customer inquiries Show less

• 

  Radisson BLU Haridwar

  Nov 2020 - Mar 2021

  Human Resources & Cultural Wellbeing Assistant

  • Oversaw all HR operations and functions in the absence of the Head of the Department, as well as reported directly to the General Manager, the owner's office, and the corporate team

• 

  Hyatt Hotels Corporation

  Mar 2021 - now

  • Learning and development management talent review, coordinate with departmental trainer, cross-training and exposure programs, monthly training report track progress dep. Wise. • Providing dedicated support to the Human Resources team by administering compensation, benefits, and performance management systems, as well as safety and recreation programs• Preparing monthly, weekly, and daily logs using Microsoft Excel and Office• Assisting with employee relations issues such as disciplinary actions and redundancies by taking accurate meeting minutes and storing data• Recruiting and screening potential employees, reviewing job applications, and maintaining positive relationships with clients• Optimising employee management strategies, analyzing and modifying compensation and benefits policies, and coordinating new joiner communication processes, • Enforcing HR policies to cultivate a compliant and satisfied workforce• Providing required documentation for efficient payroll processing, distributing HR resources effectively, and collaborating with management to implement modern employment policies• Controlling compensation claims, maintaining and updating personnel records, and developing talent acquisition campaigns within budget Show less • Managed the recruitment and selection processes by planning, organising, and consistently meeting budget targets and recruitment goals• Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance• Liaised with line management staff to identify in-house training needs and deliver appropriate development programs• Processed payroll for 150+ employees by working with the accounting team• Oversaw job fairs to attract local talent for long-term and seasonal positions and also managed the recruitment process and onboarding of new staff• Introduced benefits programs, such as gym memberships and cycle-to-work schemes to promote employee well-being• Streamlined processes and improved efficiency by automating payroll and HR reporting using [Alif & People Soft hy Way]• Managed performance appraisal systems and policies to ensure employee growth and development Show less

  • Manager - Learning and Development

    Sept 2024 - now

  • Assistant Hospitality Manager (Learning & Admin Operations)

    Jun 2022 - Sept 2024

  • Human Resource Coordinator

    Mar 2021 - May 2022