Franck Gueguen

Experience

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  Syselog

  Apr 1994 - Apr 1995

  Telecom engineer

  Sub-contractor in TRT-Lannion: development&support on the UNCB project for France Telecom.

• 

  Bell Labs Lucent Technologies

  Apr 1995 - Sept 2005

  Development of the SIP protocol support for the firewall partAdaptation for the ICSA certification (firewall and IPSec).Routing protocols maintenance and QOS management.UNIX – pSOS – C – C++ – IPSec – SIP – SNMP – Routing protocols Project manager for the DND (Dacs Network Director) Element management System, definition&development of new releases, international customer support, delivery follow-up.3 month in the New Jersey (US) at Unique Inc to get the project knowledge before bringing it back to FrancePrototype study & development for managing ATM switches and DSLAMArchitect consulting for GSM network management (Dublin–Irland).Unix – C – Java 1.1 – C++ – X25 – SNMP - XML Management of the UNCB development team for implementing a Java GUI.Planning follow-up, technical choices, monthly meeting with France TelecomPresutdy, prototyping and 3-tier architecture definition for adding a GUI on the UNCB.Technical responsible for rewriting the network alarms management on the UNCB: software architecture definition and implementationVAX VMS, Pascal, Windows NT – Java 1.2 – Corba – UML – HTTP – Design Patterns – LDAP

  • Access Point project (IP router)/ developper

    Jan 2004 - Sept 2005

  • DND project / Project manager (2-3 people)

    Mar 2000 - Dec 2003

  • UNCB project / Technical coordinator (15 people)

    Apr 1995 - Feb 2000
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  Devoteam

  Sept 2005 - May 2013

  Pre sales management and answersEvent participation to present Devoteam know-how (Nem Summit 2009, MWC 2010)Projects management and follow-up (monthly customer meeting, risk follow-up) Participation to the setup of a product vision (international context) and partnership discussion.Products managed : IMSLoader (multiprotocol test tool), BSM (Business Suite Management), IAAS (IMS AoC Appplication Server)Marketing sheet writing & sales tool elaboration, Roadmap management, Elaboration of the IMSLoader website (http://www.imsloader.com), Management of the product development&support teams, IPR management, Contractual follow-up (OEM with NSN Ge for IAAS, global licensing with FT R&D for IMSLoader) Show less

  • Bid Manager / Pre-sales engineer

    Jan 2012 - May 2013

  • Product manager/Technical sales at Voxpilot

    Sept 2010 - Jan 2012

  • Project Director/Product Manager

    Jul 2009 - Sept 2010

  • Pole manager (60 people)

    Jan 2009 - Jun 2009

  • Project Director (10-15 people)

    Sept 2005 - Dec 2008
• 

  Ericsson

  May 2013 - now

  Actively support DS CU Leads to achieve financial targets, drive add-on sales, renewals, etc.Manage the Business review with all Customer Units covering Europe and Latam.Support Customer Support presales on Ericsson BDGS products for big renewals and main transformation opportunities, act as escalation point for Customer support opportunities.Involved in CI/CD transformation for LCM aspects (SW upgrades during Run phase).Push ADM contract (SW LCM & CICD) to complement CS and to follow up the transformation with local customizations Show less Drive or participate in IT Managed Services customer engagements in all phases from business development to handover to contract execution. Work closely with the Ericsson accounts and with the customers to be able to understand compelling events, propose solutions and identify new business opportunities.Main activities:- Perform business development in MS IT by interfacing to Key Account Managers to Develop and follow up sales tactics, Prepare customer engagements and define a customer influence plan, and Support the definition of commercial strategies in offers.- Drive or contribute to sales engagements supporting accounts in pre-sales, technical negotiations and tenders- Define Commercial requirement inputs to customer solutions for MS IT proposals- Define service solutions with associated cost proposals and pre-sales solution engineering- Solution Marketing including value propositions, selling arguments and customer business cases.- Support up-selling & add-on sales opportunities Show less

  • Head of Customer Support Presales

    Jul 2022 - now

  • Customer Support Sales & Solutioning for Ericsson

    Jun 2019 - Aug 2022

  • Engagement Manager

    Apr 2016 - Jun 2019

  • Pre-sales Manager

    May 2013 - Mar 2016