Efthymis Karamanos

Experience

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  Plaisio - Πλαίσιο

  May 2015 - Jul 2018

  • Mystery shopper trainer • Consolidated a wide range of data in order to monitor individuals’ and stores’ performance• Monitored mystery shopping compliance and provided feedback to store managers• Conducted monthly competitive analysis regarding customers in-store experience• Worked with top team on projects related to customer service • Made test calls to customers to supervise company’s daily deliveries• Collected and conducted customer's feedback, while dealing with complaints• Evaluated telephone sales representatives followed company’s procedures and standards• Generated semimonthly reports of performance • Operated mystery shopping activities to identify stores' performance• Composed daily store evaluations• Generated monthly reports of performance

  • Customer Service Controlling Specialist

    Jan 2016 - Jul 2018

  • Customer Service Representative/ Telephone Mystery Shopper

    Aug 2015 - Dec 2015

  • Mystery Shopper

    May 2015 - Jul 2015
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  Kaizen Gaming (Stoiximan/Betano)

  Aug 2018 - Mar 2022

  • Responsible for the posting of journal entries and the bookkeeping both in accordance with Greek law and the Group reporting requirements of the Parent Company (IFRS).• Perform basic accounting duties i.e., daily transactions with vendors, suppliers, etc, bank reconciliations, update of accounts payments.• Participate in the preparation of monthly and annual budget financial statements.• Support ERP reporting with regard to budget and financial statements.• Deliver Ad hoc requests and participate in projects when requested.• Cooperate with the internal and external auditors’ team. Show less • Reconcile bank/provider payments and keep organized records• Review, investigate and resolve irregular transactions reported by end-users• Respond to inquiries from internal associates assisting members regarding payment/deposits• Drive resolution and prioritization of ad-hoc requests across cross-functional partners• Identify, recommend and implement process improvements• Conducted weekly and monthly cost analysis reports and other controls regarding payment processing costs Show less

  • Finance Assistant

    Jul 2020 - Mar 2022

  • Senior Payments Agent

    Sept 2019 - Jun 2020

  • Junior Payments Agent

    Aug 2018 - Aug 2019
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  DHL Express Greece

  Mar 2022 - now

  Financial Controller

  • Prepare monthly management and group reporting and other ad hoc analysis/reports• Consolidate and analyze financial data and create periodic financial reports according to IFRS (monthly, quarterly, year-end)• Monitor and evaluate specific business KPIs to capture underlying opportunities/risks and uncover areas for improvement and optimization• Participate in budgeting and business planning procedures and monitor the budget and business plan’s execution• Preparation of the quarterly and semiannual forecasts• Work closely with the accounting team to ensure accurate financial reporting• Provide internal and external auditors with the necessary documentation and support Show less