Danesh Shroff

Experience

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  Taj Hotels Resorts and Palaces

  Oct 2001 - Nov 2004

  Team Leader & Assistant Manager - Palace Operations

  - Part of the handpicked team that launched Taj Mahal Hotel's Butler Service, a bespoke personalized service offered for a seamless luxury experience, right from pre check in, hotel experiences, to check out and beyond- Successfully managed 'The Butler Service' including training and mentoring the team to achieve service excellence and guest satisfaction- Successfully relaunched and managed 'The Golden Dragon', India's premier fine dining Chinese restaurant - Overlooked overall restaurant operations including reservations, VIP guest relations, staff training & development to drive service excellence and profitability - Maintained liquor stocks, sales records & Foreign Liquor register at the Harbour Bar - India's first licensed bar - Supervised operations at 24 hours coffee shop, The Shamiana restaurant, Room Service & Banquets Show less

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  P&O Cruises

  Dec 2004 - Nov 2010

  Senior Restaurant Team Leader – Ocean Village and Ocean Village 2

  - Led a team of 97 members & managed all restaurant operations on board - Directed operations at the Bistro - UK celebrity chef James Martin's fine dining restaurant & La Luna - a grill specialty restaurant - Scaled up revenues to GBP 75,000 with 25% YOY growth - Improved guest experience while ensuring world class dining quality to maximize revenue - Successfully reduced inventory budget by 10% through optimization and SOPs - Led and managed the a-la -carte & buffet restaurant - Part of the opening & closing teams of both ships (Ocean Village and Ocean Village 2) - Responsible for end to end activities including staff rosters, daily revenue & budget reports, staff training Show less

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  Carnival Australia

  Dec 2010 - Oct 2012

  Restaurant Manager

  - Led the overall operations at the formal dining room, Lido buffet restaurant, room service, officers and staff messes, with a team of 124 food and beverage professionals - Generated AUD 500,000 revenue with 92% guest satisfaction scores & 96% staff friendliness scores- Supervised operations of two a-la-carte specialty restaurants including Salt Grill by Australian celebrity chef Luke Mangan and La Luna, an Asian Oriental fusion restaurant - Successfully orchestrated signature events including Wine Tasting, Baked Alaska Parade & Champagne Waterfall - Training Coordinator and conducted several training initiatives including product trainings, service standards, hospitality etc. Show less

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  Carnival Cruise Lines

  May 2013 - Oct 2013

  Assistant Maitre D'

  - Managed an 800 seater formal dining room with a team of over 120 food service professionals across different outlets - Drove profitability by promoting value added services & banqueting events - Responsible for the operations and P&L at The Chef's Table (an exclusive 7 course gourmet dining concept) Lido buffet, room service, staff dining rooms and the Captain's Mess- Managed staff schedules, training, inventory management, reservations, resolving guest complaints & adherence to United States Public Health standard requirements Show less

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  The Cheesecake Factory

  Oct 2013 - now

  Senior Manager

  - Managed overall operations across 3 of the busiest outlets for The Cheesecake Factory (Dubai Mall, Dubai Festival City & currently at Jumeirah Beach Residence)- Achieved sales of USD 2 million per month consistentlyAssist the General Manager & perform his role in his absence, including administration, payroll, budgeting, planning & forecasts, inventory, reporting, P&L to achieve targets. - Involved in the recruitment, selection and training for all front & back of house team membersMentored and trained staff in customer service, food & beverage skills, food safety & hygiene protocols and SOPs- Led compliance adherence to all health, safety, administrative and legal requirements for NSF, Baladiya, HACCP, Dubai Municipality and permits and trade licenses- Responsible for all Front and Back of the House operations including guest relations, revenue management, F&B quality, hygiene & safety to ensure operational excellence Show less