Xavier Blay

Experience

• 

  Bouygues Telecom

  Jan 1996 - Jan 2014

  • Head of Mobile CRM (8 M customers)

    Jan 2012 - Jan 2014

  • Head of Customer Mobiles and ISP releases - Customer Relations Department

    Jan 2008 - Jan 2012

  • Head of Customer Fraud Program management

    Jan 2004 - Jan 2008

  • Head of IT Business Plan and economic analysis

    Jan 2000 - Jan 2004

  • Head of IT Ops

    Jan 1996 - Jan 2000
• 

  XB Net

  Nov 2014 - now

  CEO - Founder

  Consulting and coaching in CRM and IT Support for companies in their transformation : business, profession, process or governance Expert in o CRM ops, CRM solutions, digital transformation o IT operations, service center, ITIL o change management in environments complex, and.or operational, and.or in strong growth o ManagementSkills &added values ​​in CRM and IT o Definition of strategy, organization o Large-scale transformation or deployment o Operational management, Lean management, Crisis managemento Guarantee of the delivery respeciting business / solutions / operations consistency o Transition managemento International environment : French, English, Portuguese Show less