Ashlyn Williamson

Experience

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  Style Nails & Spa

  Aug 2014 - Dec 2015

  Receptionist

  •Answered 100+ phone calls daily, greeted customers to schedule appointments, and kept the front office working at top productivity.•Handled complex problems and worked with customers to improve client retention.Increased revenues by 40% by upselling services.•Demonstrate outstanding attention to detail in maintaining a safe and clean working environment, complying with procedures, rules, and regulations while fostering a presentable and inviting workplace.

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  Brookshire Bros Pharmacy

  Aug 2016 - Mar 2018

  Primary Care Representative

  •Reviewed and dispensed all incoming prescriptions in a high-stress workplace in strict compliance with all federal and state regulations, receiving commendations for the professional dedication and effective team collaboration. •Resolved issues and developed solutions by investigating patient records for accuracy, drug interactions, and availability, providing the highest patient care level, attaining a customer satisfaction rating of 99%.•Coordinated and maintained a daily schedule for the pharmacy team to organize and keep track of duties, boosting productivity by 80%. Show less

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  HEB PHARMACY #574

  May 2018 - Sept 2019

  Primary Care Representative

  •Advised customers at the desk or by phone when reviewing and filling prescriptions, accurately verifying computerized orders, drug interaction, allergies, and drug availability, establishing urgency for each order. •Promoted to lead primary care representative, increasing authority and responsibility, due to exemplary performance and strong leadership abilities.•Oversaw training to 5 staff members to build a complete understanding of their responsibilities and company policy and procedures. Show less

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  Empower Pharmacy

  Oct 2019 - Apr 2020

  Pharmacy Tech In Training

  •Coordinated with ten or more technicians and staff members to ensure accurate, timely dispensing of prescription medications in a high-volume workplace.•Drove the highest patient care level, promote sales by processing insurance, address complaints, and questions and provide healthcare counseling, achieving a 99% customer satisfaction rating.•Monitored the accuracy and appropriateness of all prescriptions filled by completing drug utilization reviews, and final quality assurance in compliance with HIPAA policies and pharmacy SOPs, decreasing errors by 25%. Show less

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  Dr. Valerie Rein

  Dec 2021 - now

  Administrative Assistant
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  Optum

  Jul 2022 - now

  Cpc