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Michael Cacoullis

Michael Cacoullis

Sales Engineer and Technical Support

Followers of Michael Cacoullis414 followers
location of Michael CacoullisCyprus

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  • Timeline

  • About me

    Project Manager at GCC

  • Education

    • University of Cyprus

      2004 - 2008
      Bachelor’s Degree Computer Engineering

    • Open University of Cyprus

      2017 - 2019
      Postgraduate Management, Technology and Quality

      General Principles of Management: Human Resource Management, Ethics and Leadership, Communication and Negotiation, Economics, Accounting and Finance, Marketing and StrategyOperations Management, Technology and Project Management: Management Information Systems, Principles of Operations Management, Supply Chain and Project ManagementTotal Quality Management (TQM): Strategic Quality Management, Performance Management and Quality Improvement with the use of the relevant tools… Show more General Principles of Management: Human Resource Management, Ethics and Leadership, Communication and Negotiation, Economics, Accounting and Finance, Marketing and StrategyOperations Management, Technology and Project Management: Management Information Systems, Principles of Operations Management, Supply Chain and Project ManagementTotal Quality Management (TQM): Strategic Quality Management, Performance Management and Quality Improvement with the use of the relevant tools, techniques, standards and frameworks Show less

    • University of Cyprus

      2008 - 2012
      Master’s Degree Computer Engineering

      Part time.

  • Experience

    • Tasni Enviro Ltd

      Dec 2008 - Oct 2009
      Sales Engineer and Technical Support

      Starting from the bidding phase, identifying potential partners, preparing and submitting tenders. Overall managing and overviewing the process from the order placed to the delivery and after market maintenance of the equipment.

    • MTN Cyprus

      Nov 2009 - Mar 2016

      • Switching Access Network Support Engineer

        Jul 2011 - Mar 2016

      • NMC Engineer

        Nov 2009 - Jul 2011

    • Huawei Technologies

      Apr 2016 - Apr 2019

      Managing the NOC operations, FO and BO (RAN, Core, NPM, TX, IP / Datacom, Access, IREG, SysAdmin) activities to ensure network performance and evolvement. Assurance and delivery of the monthly and yearly KPIs. Supporting and coordinating with all project managers from various vendors. Acting as the Change Request Manager of the Change Advisory Board (CAB).

      • Managed Services Network Operations Manager

        Jun 2016 - Apr 2019

      • RAN Engineer (TL)

        Apr 2016 - Jun 2016

    • Epic

      May 2019 - Dec 2019
      Operations Manager

      epic Ltd (formerly known as MTN Cyprus Ltd) requested to transfer all outsourced and off-shored MS activities back in-house. Main responsibilities: (a) to ensure the smooth transfer of NOC activities through a transition and stabilization period and then offshore the FO and several BO activities to the new group's GNOC, (b) act as the PM/TD for the deployment of a new ticketing system that would replace all other legacy systems used for WO, CR, Incidents, Internal Support and Customer Complaints. Show less

    • IBM

      Jan 2020 - Jan 2021
      Project Manager

      Responsible for leading a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer.Provide day to day direction to the project team and regular project status to the customer.Guide functional objectives or technologies. Show less

    • GCC

      Jan 2021 - now
      Project Manager

  • Licenses & Certifications