Sanjery A

Experience

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  British Council

  Jan 2009 - Apr 2012

  Exam Invigilator
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  HSBC

  Jan 2011 - Mar 2011

  Summer Internship

  Complete Internship in HSBC for 3 months where leant many. Specially working under pressure ! The best enviorment to work and the harmony in the work place between the colleague.it is Amazing place to work indeed!

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  Eastern Bank Limited

  Jun 2011 - Jul 2012

  Asst.Relationship Officer

  • • Handling the general banking activities in the bank (Account opening, pay order generation, endorsement etc)• Communicating with customer & providing them with necessary service • Ensuring customer service within the rules & regulations of the company • Generating awareness of compliance and handling risk management issues • Processing of the clearing cheque • Meeting asset and liability target (Individually).• Manage all the debit card tracking / follow up with Customer.• Pay Order Issue Show less

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Aug 2012 - Jun 2017

  Human capital Administrator

  • Making the schedule for visa medical according to the availability of Dubai Health Authority.• Liaise with PRO; follow up with Medical Certificate/Immigration.• Handling the passport, visa, permit & other regulatory issues for 400 employees in every month. • Generating various reports by using Oracle & Sniper hire software • Ensuring proper implementation of all the policies in the company • Follow up on Performance Appraisals Management and ensure timely submission.Conducting grooming session for 40 Nos of employees in the company* OTJ Training : . Sourcing the CV (Online, Internal, LinkedIn, and Caterer global) for culinary, accounts, Learning, HR & development department for 8 different sister wings of the group comprised of 12000 people• Arranging assessment test (Behavioral, Stress, Psychological, Close ended Interview depends on the Job level).• Taking Interview & conducting Induction (On Boarding) training for the newly joined employees. • Conducting exit interview & taking care of the Termination/Separation process.• Sending LOI send / Forward to the candidate on boarding.• Handling Attendance & Leave Management activities for the employees & preparing succession plan • Designing & Developing Employee Engagement Program in the company • Circulating HR policies & sharing knowledge with team received from higher management.• Preparing HR manning spread sheet, combining with new hire request with the departmental Budget.• Grievance handles/ Update in the system. Arrangement of Employee Award, Engagement program/ Birthday Celebration. Show less

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  British Council

  Apr 2018 - now

  Invigilator
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  Eastern Bank Limited

  May 2018 - Mar 2023

  Priority Relationship Officer

  Liaised with clients by phone, email and text messaging to meet client needs and define expectations.Reviewed and analyzed client support usage and formulated recommendations in collaboration with Internal teams.Supported Priority team in implementing sales tactics and achieving growth objectives and sales targets by management.Facilitated meetings and discussions with possible clients.Primarily responsible for providing financial solutions to the priority customers and ensuring value added servicesResponsible for increasing liabilities size of relationship via balance in account of existing customers and enhancing customers portfolio by capturing larger share of wallet.Increasing customer engagement through other non-investment product, like remittances, loans etc to the new and existing customersResponsible for deepening the existing relationship by cross selling of banks product and services/3rd party investment product e.g. SanchaypatroEnsuring that the customers are sufficiently educated on the best financial solutionsManage the portfolio to de-risk against attrition and achieve stability of bookHave complete knowledge of customer base in terms of the profile, demographics & psychograph's and assets in the bank and other places.Build and develop relationship with existing priority customer to achieve increase in share of revenue.Follow up on any customer call or pending services issue & complaints and identify defects eventually land with the solution. Show less

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  HSBC

  Feb 2023 - now

  Relationship Manager