Patrick Andrews

Experience

• 

  Hollywood Palms Cinema

  Aug 2009 - Oct 2019

  Service Supervisor

  *Responsible for guest satisfaction during their meal/film*In charge of up to 60 guests at a time over the course of a 2 hour film*Juggle the needs of the guests, the kitchen, and teammates to ensure an enjoyable experience for all involved*Updated training materials to streamline the process abiding by local laws and regulations*Managed scheduling for a staff of 40 on a weekly basis

• 

  Kantar

  Dec 2013 - Dec 2020

  *Streamlined scheduling process for team*Team Lead for 20 Quality Specialists*Responsible for scheduling projects, resourcing workloads, and training new hires and new material*Fine-tuned manual of all departments tasks with dozens of entries for efficiency and updated processes saving time and money*Used Root Cause Analysis to help determine causes for repetitive issues among the team and how best to prevent them from occurring in the future*Coordinated with additional team of 20 in India to ensure workloads and project needs were met around the global 24-hour clock*Assisted with finding cost saving measures among regular projects and deliverables Show less *Operations Quality lead for multiple Fortune 500 companies including The Home Depot, Anheuser Busch, American Express, International Hotels Group, Enterprise Rent-a-Car, Cox Communications, and CVS.*Serve as a key cross-functional voice for coordinating with Charting, Project Management, and Client Management teams to ensure client specifics, reporting accuracy and project timings were maintained.*Utilize client insight and market judgment to call out significant changes and possible errors in data outputs.*Provide quality assurance and feedback for online scripting projects, survey design, data processing outputs, and charted reports using a combination of tables/databases (E-tabs, SPSS output, media-spend database) and proprietary analysis tools (including custom Excel macros/outputs)*Create weekly summarized quota reports using IBM Dimensions and Quota Automation.*Pull industry and competitor Ad Expenditure and GRP data from Stradegy platform for Client comparison. Show less

  • Senior Quality Assurance Specialist/Data Processing Specialist

    Oct 2018 - Dec 2020

  • Senior Quality Assurance Specialist

    Apr 2015 - Oct 2018

  • Quality Assurance Specialist

    Dec 2013 - Apr 2015
• 

  Dynata

  May 2022 - now

  Project Manager