Andrea Bresciani

Experience

• 

  GENIALLOYD SOCIETA PER AZIONI DI ASSICURAZIONI S.P.A. O IN FORMAABBREVIATA, GENIALLOYD S.P.A.

  Jan 1998 - Jan 1999

  Uw Back Office
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  Allstate

  Mar 1999 - Mar 2001

  Back Office Specialist
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  Direct Line Group

  Mar 2001 - Jan 2017

  Responsible of the monitoring of Directline's customer experience through the delivery of specific surveys using detailed indicators such as Net Promoter Score, Net effort and customer satisfaction.

  • Customer Experience Chief Supervisor

    Sept 2013 - Jan 2017

  • Business Project Chief Supervisor

    Jan 2010 - Aug 2013

  • Project Leader

    Mar 2001 - Jan 2010
• 

  Verti Assicurazioni

  Jan 2017 - May 2022

  Senior Project Manager

  Acting as project manager focused on the digital transformation projects for the Digital Business area, Responsible of the calculation of the company capacity plan and of alla the initiatives aimed to put on place the best practices in terms of digital communication.

• 

  BIP

  Oct 2022 - Apr 2023

  Senior Consultant

  Acting as a Project Management Officer and Project Manager for Insurancee companies with specific focus on Business improvement initiatives and new business opportunities.

• 

  Connexa InsTech

  Feb 2024 - May 2024

  Chief Customer Officer

  Responsabile del servizio di assistenza clienti di Connexa.