Jay Wright

Experience

• 

  Finish Line

  Jun 2011 - Jul 2013

  Assistant Manager

  Defined, developed, and managed marketing and merchandising strategies Identified and inject potential improvement opportunities related to trending and increasing marketshare. Managed all workflow and capacity within the marketing and merchandising departments. Managed, delivered, and coordinated operational communication meetings with senior executives.

• 

  Nike

  Aug 2013 - Oct 2015

  Assistant Manager

  Assist in store planning and retail development.Managed a team of merchandisers on new merchandising standards that we implemented into the store. Train management staff on opening and closing procedures. Developed marketing strategies that increased sales during each sales quarter.

• 

  Georgia Department of Corrections

  Nov 2015 - Oct 2017

  Correctional Officer/Special Operations/POST IT Instructor

  Maintains order within a correctional facility.Learning and implementing all rules and regulations of the facility while dealing with offenders in an orderly, respectful, and professional manner.Instilling structure and discipline with direct and indirect observation.Ensuring the safety of the offenders, officers, faculty and staff, and creating safety for the public.

• 

  Delta Air Lines

  Oct 2017 - now

  Project management with the responsibly for planning and overseeing projects to ensure they are completed in a timely fashion.Provides analytics by understanding and determining how to solve problems using data, building dashboards, and learn critical insights about the operation.Utilizes graphic design skill to visualizing and creating graphics including illustrations, logos, layouts and photos. Responsible for the frontline leadership of a shift. Supports with the warehousing and distribution of aircraft parts and related materials in the logistics operations. Delivery and retrieval of aircraft parts to maintenance locations & shops. Ensures safety awareness and compliance. Stays on shift until adequate turnover has been provided to oncoming shift. Provides coaching and delivering feedback for developmental purposes. SAP Certified. Delivery and retrieval of aircraft parts to maintenance locations & shops.Practices safety conscious behaviors in all operational processes and procedures.Proper binning, issuing, receiving and shipping of aircraft materials. Practices safety conscious behaviors in all operational processes and procedures. Focused on listening to, caring for and connecting with customers.Assessed customers’ needs and offered solutions and additional products.Responded to customer escalations and resolved complex ticketing issues.Worked with appropriate support areas to make decisions which best support the Delta Brand.

  • Field Service Manager

    Nov 2022 - now

  • Project Leader - TechOps Employee Involvement Group Steering Committee

    Feb 2022 - Oct 2022

  • Lead Supply Attendant

    Apr 2021 - Feb 2022

  • Supply Attendant

    Jan 2021 - Apr 2021

  • Customer Experience Specialist

    Oct 2017 - Jan 2021