Michelle Toftely

Experience

• 

  Custom Computers Plus

  Jan 1993 - Jan 2004

  Owner

  Successfully operated my own small computer consulting company for 9 years. Managed multiple technology roll-outs simultaneously while keeping abreast of the updates in the industry.

• 

  TEKsystems (formerly Aerotek)

  Jan 1996 - Jan 1997

  PC Specialist

  Conducted short-term high priority technology projects for multiple companies.

• 

  Childrens Hospitals and Clinics

  Jan 1997 - Jan 1998

  Desktop Specialist

  Project leader responsible for technology distribution and planning. Leadership role on training the technology team. Leading documentation originator for numerous technology knowledgeable articles.

• 

  CenturyLink (fomerly Qwest, formerly USWest)

  Jan 1998 - Jan 2002

  Managed Firewall Support Engineer

  Project Leader for a major firewall upgrade project; Created configuration standards for high availability firewalls; Leader through transitory period; Created technical documentation and website; Created problem-tracking website and backend database; Trained new analysts. Involved in migration to new ticket tracking tool.

• 

  Toftely Inc.

  Jan 2004 - Jan 2006

  Owner

  I successfully operated my own small Computer Support company for 2 years. Planned and implemented two major financial conversion projects. I streamlined the operations and created a marketing program as well as the financial firm's public facing website. I also created technology documentation and procedures for the company. I planned and implemented major technology upgrade and wiring project for small auto repair firm.

• 

  KRS Computer and Business School

  Jan 2004 - Jan 2006

  Instructor

  Instructed classes for Cisco Certified Network Professional certification (CCNP), Introduction to Visio, and IT Project Management.

• 

  Stellent

  Aug 2006 - Mar 2007

  Support Engineer

  Assisted customers with the installation, configuration and troubleshooting of content management software using a variety of online tools. Created Virtual Environment for GRCM product troubleshooting and testing.

• 

  Oracle

  Mar 2007 - now

  Assisted customers with the installation, configuration and troubleshooting of Oracle enterprise middleware software using a variety of online tools. Led training class for Sun engineers on internal support portal. Assisted proactive support team through several RCA cycles. Consistently maintained knowledge management lead-level scores for four consecutive years. Planned and tested critical patch updates for WebCenter Content. Certified in ODM to level 5; working towards becoming ODM coach. Mentored new engineers for WebCenter Content. Worked on special team for performance issues in WebCenter Content. Moderator in community for WebCenter Content. Assisted proactive team with the creation and editing of WebCenter Content flows. KM lead for new Technology Cloud Support Services. Took on support of new Document Cloud Services product Show less

  • Project Manager

    Sept 2015 - now

  • Senior Technical Support Engineer

    Mar 2007 - Sept 2015