Andrew Stonecipher

Experience

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  Enterprise Truck Rental

  Apr 2014 - Oct 2016

  Customer Assistant Representative

  -Directly scheduled maintenance for a fleet of 120 long-term vehicle rentals using mobile vendors to ensure customers had a stress-free experience-Documented each vehicle’s maintenance history in a log ensuring no vehicle exceeded 3 days past due for the regularly scheduled maintenance-Communicated with Senior Maintenance Leader to keep entire Enterprise fleet of 300+ vehicles ready and safe to rent-Opened the store and recorded messages left by returning customers after hours passing important messages to the office manager-Updated returned vehicle’s information (mileage, fuel, cleanliness, etc.) -Closed 15-20 customer rental tickets daily reaching out to customers for any discrepancies Show less

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  Amazon

  Oct 2017 - now

  Fulfillment Associate

  Outbound Problem-Solver Amazon Fulfillment Center -Successfully clear 100% daily shipment goals of 70,000 units exceeding goals by 20% expediting thousands of customer shipments each hour-Trained over 30 new associates in the process of sorting items, packing items, and preparing a package for shipping-Troubleshoot 100s of issues related to products on a daily basis ensuring associates are able to remain productive-Track warehouse inventory by utilizing search services then communicating with different departments to get the product to the correct workstations -Process dozens of damaged items each day, guaranteeing that no damaged products leave the department by accident and return extra items back to inventory for resale Show less