Patrick Abate

Experience

• 

  VTS Foneworx

  Jan 2004 - Jan 2007

  IVR Programmer

  1. Programming the Interactive Voice Response Server in Microsoft Visual C++, testing and debugging the programs.2. Ran MySql queries to retrieve data from IVR databases to create reports on the calls received. 3. Regularly ran statistical analysis of IVR calls, billing and revenue collection.4. Worked in liaison with the marketing team to promote the technical aspect of IVR services and products.

• 

  UNON

  Jan 2011 - Jan 2013

  Communications Technician

  1. Responsible for the configuration of client IP phones on the Cisco Unified Communications Manager and both physical and soft setup of the phones. 2. Setup and trained UN staff on use of the PhoneSoft Unified Voice Messaging system.3. Regular cleanup of call manager for retired and separated staff members.

• 

  United Nations Office at Nairobi

  Jan 2011 - Jan 2012

  Communications Engineer

  1. Maintenance of communication equipment in both hardware and software.2. Facilitated both Video and audio conference meeting coordination and setup for clients in the UN Gigiri complex. 3. Provided WebEx meeting support for clients.

• 

  United Nations Office at Nairobi

  Jun 2015 - now

  1. ERP Systems support: Experience in various Umoja modules E.g. Travel management, Expense reports, Shopping carts ,Fund commitments, Grants Management and HR management.2. Escalates to Level 2 customer issues unresolved at Level 1 with concise description; Follow-Up with Tier 2 teams and keep the customer updated on resolution progress as well as taking the user through the problem-solving process.3. Ms Azure; O365 Tier 1 mailing administrator; Provisioning of User accounts, Shared mailboxes, Distribution Lists and Mail enabled security groups as well as their configuration and support.4. Cloud computing services Setup, configuration and support i.e. One drive, SharePoint Online, Microsoft teams etc. 5. Cybersecurity: Phishing attacks detection and mitigation as well as standard procedures to curb the threat, Spam filtering and junk mail options and Multi-Factor Authentication services6. Remote assistance to out-posted users using various remote connectivity platforms. E.g. Microsoft teams, Skype for Business (S4B) and Team viewer. Show less

  • UN-ERP Agent

    Jan 2017 - now

  • Unite Support Engineer

    Jun 2015 - Jan 2017
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  United Nations Office at Nairobi - Information Communication and Technology Services, Nairobi

  Aug 2022 - now

  Senior Technical Support Engineer at United Nations Office at Nairobi