Amy Thurlow

Experience

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  Manpower

  Jan 1994 - Jan 1998

  Customer Service Representative

  Ensured retention of the office’s largest customer account by creating and maintaining an on-site management office at a Central Maine manufacturing facility. Managed up to 100+ temporary employees providing on-site hiring, training, and daily management services to the customer including daily interaction with department heads and managers.

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  The Housing Foundation

  Jan 1998 - Jan 2014

  Successfully supervised affordable housing rental operations at 10 locations in a 45 mile radius contributing to the award of new housing management contracts totaling 10 properties in a 10 year period. Administered multiple government subsidized and rent restricted housing programs including: Section 8, Low Income Housing Tax Credit, FedHome, and Rural Development Section 504. Oversaw all aspects of leasing, eligibility determination, resident re-certifications and rent determination.Designed and implemented record keeping systems resulting in consistently excellent management reviews and audits thus creating and maintaining the organization’s reputation for excellence in the industry. Designed property related documentation and records maintenance systems and procedures. Assisted in hiring decisions and day to day training of new employees ensuring company values and culture were maintained in an effective manner. Generated organized job descriptions and duty assignments. Trained and developed staff. Show less Achieved a 97% occupancy rating across properties, thus fulfilling the organization’s goal of financial stability as well as maximum usage of available housing stock. Created and maintained a consistent and effective application process that promoted placement of eligible households promptly and efficiently.Administered property management software with consistently excellent results, ensured a transparent source of information and data for both the organization and regulatory groups. Utilized Boston Post, a sophisticated and respected industry software program. Effectively documented resident communications, household eligibility and certification information, collections records as well as financial and program compliance reports.Developed a deep understanding of audit process requirements by assisting the Executive Director with annual audit preparation, resulting in excellent compliance with consistently positive results. Actively and attentively participated in internal documentation reviews in preparation for annual audits. Openly invited opportunities to find and correct internal issues in order to ensure audit success. Positioned myself to become a key part of the organization’s success maintaining federal and state regulatory compliance. Show less Collaboratively worked with fellow team members to ensure a high performing work environment and successful management office overseeing all resident placements for over 300 units.Developed applicant interview and selection processes that were consistent and Equal Housing Opportunity compliant ensuring a zero Fair Housing claim record for the organization. Positioned myself as a key team member assisting Executive Director with leasing issues, resident conflicts, supporting organization’s commitment to professional and ethical treatment of all residents. Show less

  • Property Manager

    Jan 2013 - Jan 2014

  • Assistant Property Manager

    Jan 2004 - Jan 2013

  • Resident Selection Administrator

    Jan 1998 - Jan 2004
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  Avesta Housing

  Jul 2015 - now

  Leading a highly effective and talented team managing over 400 units of affordable housing in 20 locations. Optimizing operational efficiencies and ensuring fiscal success while prioritizing resident engagement and satisfaction. Efficiently, respectfully and thoughtfully managing 184 affordable housing units at 8 locations. Enjoying the challenge of coordinating a local on-site management office. Developing communities that are operationally sound with residents who enjoy a high level of satisfaction and regularly engage in community involvement. Thoughtfully managing day to day operations of 110 units of affordable housing. Established an efficient and organized on-site office. Respectfully worked to demonstrate the company's core values of humanity, stewardship, quality and relationships.

  • Development & Training Manager

    Jul 2021 - now

  • Regional Property Manager

    Jan 2018 - Jul 2021

  • Senior Property Manager

    May 2016 - Dec 2017

  • Property Manager

    Jul 2015 - Apr 2016