Erum Naz

Experience

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  Army Public School and College

  Oct 2005 - Jan 2006

  Computer Lecturer

  Responsible to teach students of O/A level - Design appropriate Computer/IT course modules - Produce innovative teaching approaches

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  PTCL.Official

  Feb 2006 - Feb 2013

  During my time as a “Manager Business Development” with PTCL, I was responsible for:• Providing support and assistance in execution of PTCL-PTML Synergy program. Since its inception, synergy programs resulted in benefit (in terms of revenue enhancement & cost optimization) of USD 40Mn per annum (approx.) for the Etisalat Group• Under synergy program, projects undertaken & successfully completed are unified electronic voucher charge; PTCL bill collection at Ufone Customer Service centers (CSCs); Ufone bill collection at PTCL KIOSKs; Group call center: Phase-I CDAS migration; Bad debt recovery for Ufone, Real estate effective utilization; SLAs based service provision and DAS sharing• Development of business case with particular cost benefits analysis; pros and cons for PTCL and PTML to prioritize for maximum efficiency and creating a win-win approach on various "TO-BE" scenarios• Dashboard development and maintenance for group synergy committee, CEO and CXOs • Develop and establish better linkage and collaboration with end user and all relevant stake holders to write a Business Requirement Document (BRD) of ICT products • Responsible for product development, support & sales, furnishing proposals to corporate customer with pre-sales team for ICT products.• Keeping track of the current and future needs to the corporate customers• Manage vendor relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction• Present project status monthly to Senior Executive Vice President (SEVP) business development on complex program/project progress and performance against the project plan and develops mitigation plans. Also provided recommendations to management about schedules, prioritization, resource allocation, and resource constraints with input from team members.• Built and nurtured customer relationships• Analysis of the existing data sources and modelling of their relations Show less As an “Assistant Manager Product Development”, I was responsible for assisting on product development, solution designing, support & sales and furnishing proposals to corporate customer with Pre-Sales team for ICT products i.e., managed services, data center, call center, cloud computing, web hosting, business in a box and telepresence.• Worked with business and technical platform architects to provide the required resources & information needed to make design decisions • Created accurate and detailed technical design and Statements of Work (SOWs) while maintaining strong relationships with customer, internal stakeholders and vendor during all phases of the project• Managed vendor relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction• Managed all project plans, performed risk assessment and assisted with all quality assurance testing• Responsible for the launch of PTCL’s Business in a Box (BIB) solution which was specifically designed for bandwidth hungry applications. PTCL’s BIB solution provided highly robust and reliable connectivity interfaces with auto switchover functionality.• Monitoring and reporting project variances and maintaining project’s risk/Issue logs;• Report and ensure adherence to contracted deliverables including SLA’s and KPI’s. • POC for multiple vendors regarding their hardware installation and coordination with internal departments to keep their services up and running.• Coordination and follow up with sales teams about essential day to day tasks• Studying and book keeping of quality of sales, churn/ re-joiner profiling, subscriber base, profiling, competition tracking, subscriber lifecycle• Identifying new business opportunities to enhance sales Show less In my role of “IT Analyst”, my job description was to: • Gather information of all PTCL sites in Pakistan to bring those sites on Intranet• Coordinate with Technical, Planning and Procurement Team for the Project approval, tendering and final evaluation• Develop and establish better linkage and collaboration with vendor to get useful information for improved implementation of the project• Develop detailed implementation plan for the daily surveying of sites• Maintain and develop timeframe for implementation of connectivity activities spanning all over the Pakistan• Provide technical coordination between vendor and client to ensure timely and effective implementation of the planned activities• Document and submit timely field reports, periodic progress reports on project activities to “Project Director” Show less As a “Management Trainee”, I have learned and trained as follows:• Receives training and performs duties in different branches of such as Billing and Customer care (B&CC), IT Networks and IT Helpdesk • Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business. Sets performance goals and objectives with upper management. • Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties• Designing and developing a web based application for the online order entry and billing of PTCL’s B-DSL, B-VPN connections and new PTCL Phone Connection and for Lifestyle Packages of PTCL. Application generates a number of different reports for Management and maintain logs of application users Show less

  • Manager Business Development

    Jun 2011 - Feb 2013

  • Assistant Manager Product Development

    Jan 2009 - Jun 2011

  • IT Analyst

    Jan 2007 - Dec 2008

  • Management Trainee

    Feb 2006 - Dec 2006
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  Bahria University

  Sept 2010 - Sept 2011

  Visiting Lecturer
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  Technische Universität Wien

  Apr 2013 - now

  Research Assistant

  As a “Research Assistant” in technical university of Vienna, I am contributing to research work by reviewing, evaluating and analyzing challenges faced by big data and Internet of Things (IoT) data. My work includes:• Used to seek and critically assess large amounts of information, to define the cause of problems, determine available options and to use my own experience and that of others to move things forward• Collaborated with other scientists, outlining objectives, methodology, and conclusions, actively listening to people and stimulating interest and discussion. Exchanged constructive feedback and support and learned delegating responsibility• Collaborated and communicated at all professional levels, and with people from diverse origins and cultures.• Managed to combine detailed descriptions of complex scientific activities and broader claims about his personal transferable skills• Adapted to living abroad, increased my command of English, learned perseverance and self-motivation• Presented data clearly and confidently to both small and large groups• Review of existing approaches to convert IoT data into smart data• Data visualization and setup of a corresponding hardware environment• Development of a model to deal IoT and Big data issues• Application development to validate model • Implementation of procedures• Documentation of research outcomes Show less

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  PTCL.Official

  Feb 2017 - May 2022

  Senior Manager Data Centre Services & Consolidation

  Under this role, I worked as a single interface for all Data Center (DC) services and consolidations for internal and external PTCL customers’ • Liasioning with the CXOs for project plan and respective task force managers for each synergy initiative and facilitate Etisalat group in all synergy initiatives• Strategic planning to achieve business objectives within set budget, resources and quality standards• Maintain continuous alignment of program/project scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business• Preparation and approval of OPEX/CAPEX based business cases using various investment appraisal techniques such as NPV, IRR etc. Current CAPEX/OPEX assisted is worth of USD 35Mn• Reduced TCO via standardization, consolidation and synergy is USD 15Mn per annum (approx.)• Responsible for expansions, capacity building and upgradations of data centers for smooth operations• Project management of TIA-942 standard based “Rated 3” certified data centers and Performance Optimized Data Center (POD) development• Manage departmental financial activities including procurement, payment, annual budgeting, and expenditure• Ensure compliances with security, governance and quality assurance baselines in coordination with operations, governance and quality team• Undertook process improvement activities for optimization of Power Usage Effectiveness (PUE)• Devise and negotiate SLAs and OLAs required for provisioning and maintenance of data center service offerings• Established performance KPIs and objectives aligned with business strategy to achieve goals• Ensure projects completions and maintain PMO for departmental activities• Preparation and presentation of departmental presentation and dashboard to executives and CXOs• Managing, evaluating and developing plans for project’s human resource• Quality assurance and risk management of all projects Show less

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  Microsoft

  Jul 2022 - now

  Critical Environment Technician Manager

  As the "Critical Environment Technical Manager" at Microsoft's Vienna data center, I am responsible and accountable for ensuring the smooth operation and reliability of our facility in Vienna. Leading a team of 10+ technicians, my role encompasses several key responsibilities as below:• Accountable for empowering team members through modelling, coaching, and care.• Manage setting clear team objectives; facilitate cross-functional success and foster a learning environment.• Manage attracting and retaining top talent; understand team capabilities and career aspirations; invest in growth.• Responsible for serving as an operations specialist in major areas (e.g., electrical, mechanical, controls, generators).• Accountable for monitoring maintenance and operations using control systems, identifying alarms.• Accountable for leading onsite incident response, coordinating corrective repairs with critical facilities professionals.• Accountable for developing, enhancing, or adhering to emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).• Accountable for guiding, overseeing, and performing maintenance and repairs across disciplines and equipment types.• Manage subject matter expertise, oversee daily tasks, troubleshoot within expertise.• Accountable for coordinating and supervising third-party contractors, ensuring safe, compliant practices.• Accountable for ensuring team adherence to safety/security requirements and business standards.• Manage identifying and procuring resources to support environmental health and safety (EH&S) objectives.• Responsible for participating in meetings, training sessions, necessary handoffs.• Accountable for ensuring 24/7/365 shift coverage and up-to-date site operations.• Responsible for tracking equipment assets, completing maintenance work orders, generating reports using CMMS. Show less