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Queenie Leong

Queenie Leong

Guest Service Officer

Followers of Queenie Leong183 followers
location of Queenie LeongMacao Peninsula, Macao SAR

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  • Timeline

  • About me

    Manager, SW Steakhouse

  • Education

    • 嘉諾撒聖心中學

      2002 - 2008
      中學畢業

      Activities and Societies: 學生會主席

    • 國立政治大學

      2008 - 2012
      International Business International business

      Activities and Societies: 國立政治大學-港澳僑生會會長

  • Experience

    • Morton's The Steakhouse

      Jul 2008 - Mar 2009
      Guest Service Officer

      Sales and Marketing·To promote our brand and extend business·Develop and maintain relationship with leading hotel front office and concierge.·Design sales and marketing tools to create our brand value·Assist with daily administrative workPublic Relation·Maintain and update VIP personal information·Assist management to resolve complaints

    • 澳門喜來登金沙城中心酒店

      Mar 2013 - Sept 2015

      Marketing ·Design marketing plan ·To design seasonal hamper as sales tool Sales·To maximize daily and monthly target Customer service ·Build up long term relationship with guest Guest Service·To ensure hotel guests are happy when stay in our hotel ·Resolving guest complains.Upselling·To upsell different room type and spa or F&B package.Administration and Operation Duties (Casino Team)

      • Executive, Event & Promotion

        May 2014 - Sept 2015

      • Guest Service Agent

        Mar 2013 - Apr 2014

    • 新濠博亞娛樂

      Oct 2015 - Jun 2017
      Service Quality Supervisor

    • 卡地亞

      Jul 2017 - Jun 2018
      Sales Associate

    • Wynn Palace

      Jul 2018 - now

      • Manager, SW steakhouse

        Sept 2021 - now

      • Manager Pronto & Sweets

        Feb 2021 - Sept 2021

      • Assistant Manager, Pronto & Sweets

        Jul 2018 - Jul 2021

  • Licenses & Certifications