Lauren Mayers

Experience

• 

  Kimpton Hotels & Restaurants

  Jul 2014 - May 2015

  Reservationist / Hostess Captain
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  Kimpton Hotels & Restaurants

  Aug 2016 - Mar 2020

  • Programming Manager

    Oct 2018 - Mar 2020

  • Guest Experience Manager

    Apr 2018 - Oct 2018

  • Cocktail Server

    Aug 2016 - Apr 2018
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  NORTHWESTERN HUMAN SVCS

  Oct 2016 - Jul 2017

  Psychiatric Rehabilitation Worker
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  Ode à la Rose

  Aug 2021 - Aug 2022

  City Operations Manager | Lead Designer

  • Responsible for managing all aspects of facility operations including data collection for updating operations metrics to achieve productivity targets, errors, and deliver excellent customer service.• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.• Maintains business standards for accuracy, productivity and reliability.• Developed and implemented operational procedures to ensure quality standardsare met.• Directed operations staff by providing guidance, training, and support in order tomeet company objectives.• Performed cost analysis for various projects to determine budget requirements.• Implemented innovative strategies that reduced operating costs while maintaininghigh levels of customer satisfaction.• Directed day-to-day operations by spearheading implementation of short-term andlong-term strategies to achieve business plan and profitability goals.• Managed staff payrolls, benefits, and other administrative duties related to personnelneeds. Show less

• 

  Kimmel Cultural Campus

  Aug 2022 - Jun 2024

  House Manager

  • Responsible for the overall front of house event operations on a per-event basis in the Academy of Music, Miller Theater, and Kimmel Center for the Performing Arts.• Lead performance associates and usher staff, providing them with event-related information, attending to guests needs, resolving problems as they arise, and ensuring all staff adhere to guidelines.• Represented the front of house operations team, serving as point of contact for artists' teams and staff, providing information as requested and ensuring front of house needs are met.• Coordinated with porters, venue managers, and programming regarding merchandise sales, front of house policies, artist meet and greet procedures during events.• Organized and maintained household inventory records, including supplies and equipment.• Developed and implemented strategies to build relationships with donors.• Participated in meetings with senior management team members to discuss strategy LAUREN MA YERSmayers.lauren@gmail.com (215) 667-7817 Philadelphia, PA 19146around building relationships with key stakeholders.• Organized and facilitated community events, such as town hall meetings, publicforums, and volunteer activities.• Developed and implemented educational programs for students of all ages.• Organized and facilitated workshops, seminars and conferences related toeducation. Show less

• 

  University of Pennsylvania

  Jun 2024 - now

  Event Operations Manager UPenn School of Engineering

  • Serve as main point of contact for customers after event booking to confirm event needs and logistical planning.• On the day of event execution, remain onsite to ensure event plans are in motion and correct, navigate challenges and obstacles as they arise, and jump in where needed to ensure high levels of service execution and client satisfaction.• Ensure event compliance with policies, procedures, codes, regulations, and other requirements.• Prepare event outlines, scaled drawing of event areas, and coordinates equipment distribution and inventory.• Coordinate support services, including, but not limited to, security and housekeeping; work with external vendors to secure event rentals and other needed materials.• Conduct post event room inspections and update event files to close out event. Show less