Ally Sheane

Experience

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  McDonald's

  Aug 2004 - Sept 2006

  Swing Manager
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  Red Robin - Lehigh Valley Restaurant Group

  Aug 2006 - Mar 2007

  Hostess Server
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  Boston Pizza Restaurants, LP.

  Apr 2007 - May 2008

  Server
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  Joe Fortes Seafood & Chop House

  Mar 2008 - Aug 2011

  Guest Services Associate
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  Starbucks

  Sept 2008 - Sept 2009

  Barista
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  Hill+Knowlton Strategies

  Sept 2009 - Apr 2010

  • Assistant Consultant

    Nov 2009 - Apr 2010

  • Summer Intern

    Sept 2009 - Oct 2009
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  Earls Kitchen + Bar

  May 2010 - Aug 2011

  Server
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  Davy's Wine Merchants

  Aug 2011 - Mar 2012

  Bartender
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  Browns Brasserie & Bar

  Mar 2012 - Oct 2012

  Server
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  Flight Centre Travel Group

  Oct 2012 - Jul 2020

  Flight Centre Retail brand included 80 stores and over 900 staff across the UK. I moved L&D to help with the system migration in 2015. Throughout my 5 years in L&D I was involved in creating the Level 3 Apprenticeship program, which ultimately lead to changing the way the retail brand hired, retained, and developed staff throughout their careers in the business.Promotions and Roles:Head of Onboarding and Management Training for Flight Centre Retail Brand | August 2019 - July 2020Learning and Development Assistant Manager | January 2017 - July 2019Systems and Compliance Expert | December 2015- December 2016Key Deliverables and Achievements• 4 promotions • Co-wrote and developed the Level 3 Apprenticeship program for Flight Centre Travel Group from 2016-2020-- 95% of apprentices passed program with Merit or Distinction Grades; 30% developed into management roles and business critical roles across the company; 2016- reduced staff turnover from 76% to 34% • Needs analysis meetings with key stakeholders, including Head of Retail, Retail COO, Head of TA and Group Head of L&D, to determine business strategies for new starter and leadership training• Managed team of 3 learning and development consultants, supporting them in coordination, design and delivery of onboarding for new starters• Design and delivery of management training for retail managers: intro to leadership; existing and senior leadership training• Managed internal career development program across company• Daily 1:1 in person/ phone coaching focusing on career development, sales and customer service using the GROW coaching model• Online Training Coordinator - needs analysis, content writing and quality management of LMS system, coordinated with LMS system designer• System Migration Support - Biggest travel agency technology (GDS) migration in UK Show less

  • Learning and Development Manager

    Dec 2015 - Jul 2020

  • Retail Manager- Oxford Street Flight Centre- Flagship Store

    Oct 2012 - Dec 2015
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  Frank Recruitment Group

  Aug 2020 - Aug 2021

  Learning and Development Consultant/ Diversity Matters Committee Chair

  Frank Recruitment group is a global recruitment group made up of 1500 employees, focusing on tech recruitment across EMEA, DACH and USA. I was hired to own the design and delivery of the associate academy in London, with involvement in multiple projects across the wider L&D space. Key Deliverables and Achievements• Working with L&D team across the US and EMEA offices to streamline all training content globally• Diversity Matters Committee Chair for UK and Nordics region- Equality, diversity and inclusion awareness and engagement driven through events, blogs, social media and training across the UK and Nordic specific space - working alongside the head of the Global Diversity and Inclusion Committee chair for the companyo Delivered EDI training on identity and unconscious bias to multiple senior leaders across the UK and USAo Created awareness of neurodiversity through an ‘Autistic Pride’ Lunch and Learn- working within members of the business the share their neurodivergent journeys and lessons to become an ally • Coaching expert: GROW and coaching training designed and delivered to the entirety of the L&D team globally to help develop their coaching skillsets• MHFA certification and training • Onboarding - design, coordination and delivery of new starter onboarding: classroom and virtual• Sales Development Pathways – additional 1:1 at desk training and coaching for consultants from experienced hires through to manager level• Business partner to Washington Frank International (specific brand with focus on SAP recruitment) – working with brand MD and Directors to provide brand specific development and training • Spotlights and Insights Program: Program Coordinator - sales and marketing webinars delivered to global company 3x a month- coordinate and approve content with senior stakeholders globally, design and support, invites, follow ups, data collection, streams upload and website management Show less

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  Kernel Global

  Sept 2021 - Aug 2023

  Senior Learning and Development Consultant/ Manager

  Hired at group level to support the development of the L&D function for both Dartmouth Partners and recently acquired (2020) Pure Search. Dartmouth is a global recruitment firm of 250 people with offices in London, Paris, Frankfurt, NYC and Charlotte; they focus dominantly on back end financial services recruitment. Pure Search is a global recruitment firm of 120 people, with offices in London, Hong Kong, NYC and Charlotte; specialising in recruiting for Tax, Risk & Compliance and Legal services within the FS space.Key Deliverables and Achievements•Meritocratic promotion in September 2022•Directly managed the L&D team’s Digital Learning Associate as he onboarded into his first role; supported his promotion to consultant within his first year• Development and delivery of Leadership Development Programmes including yearly upskilling, 8 course module and 1:1 coaching •Development and delivery of Associate Academy- developing early careers joiners into their first roles outside of University• Business Partnering with specific teams and specialisms across the group globally, to run training needs analyses and support leadership in driving results and focus on impacting higher revenue for the business • Multiple project management to create and further drive the L&D function for the group through needs analysis, design, delivery, and adaptations of existing L&D content- from Associate level through to Managing Director level• Performance management support with senior leaders- driving SMART action plans and Performance Review Plans (PIPs) with leaders and individuals across teams• Gained buy in and engagement with global offices through blended virtual and in person training• Wellbeing Committee creator and chair• LinkedIn Champions program driving better ROI on LIR- 68% increase in saved profiles, 117% increase in saved searches and alerts, 19% increase in InMail response Show less

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  Jacada Travel

  Oct 2023 - now

  Learning and Development Manager

  Jacada Travel is a luxury travel company committed to creating a positive global impact through bespoke, tailor-made journeys. In my role, I collaborate closely with the senior leadership team to drive organisational success by developing robust learning strategies and empowering career growth across the business. Highlights achieved so far include: -Competency frameworks for all roles: providing clear pathways for skill development and career progression for every individual.-Boosting conversion rates: through targeted training programs and clear benchmarks; leading to improvements in conversion rates and overall sales effectiveness.-Structured performance management processes: including probation reviews, promotion pathways, and performance improvement plans; ensuring clarity and consistency in all employee development.-Client experience programs: structured training for post-sales teams to enhance client interactions and boost repeat and referral business.-Cross-functional skill development: tailored training for all departments on critical skills such as project management, stakeholder engagement, and time management, leading to improved efficiency and collaboration.-Leadership development: leadership development programs focused on performance management and core leadership principles, driving substantial improvements in team leadership capabilities and engagement.-Cultivating a learning culture: with employees now proactively reaching out for development opportunities and resources.-Enhancing hiring processes: using competency frameworks to align hiring with business needs; upskilled managers to mitigate unconscious bias in hiring decisions.In addition to these strategic initiatives, my role covers end-to-end program design, data analysis, stakeholder management, and training facilitation. I drive everything from high-level strategy to 1:1 coaching, ensuring alignment between L&D initiatives and the company’s overall business goals. Show less