Dr. Annie Roman, PMP, SSGB

Experience

• 

  Claro

  Feb 2006 - Feb 2013

  Responsible for the management of 10 southwest district company owned stores and service centers; including a $4M budget. Successfully lead and managed the customer service and sales force maintaining a 95% average in overall sales annual quota and 92% average in customer service ratio of an 80% goal. Proven sales management and leadership expertise, maintaining a 92% overall sales ratio and a 94% customer service ratio of an 80% goal.  Work hand and hand with the Store Manager to achieve all the sales and customer service objectives. Responsible for the direct supervision of sales and customer service groups. Ensure the observance of the Cash and Inventory Management policies. Responsible for the itinerary preparation. Interact with customers, in order to meet their needs within the company’s policies.

  • DISTRICT MANAGER

    Jan 2010 - Feb 2013

  • STORE MANAGER

    Aug 2007 - Dec 2009

  • ASSISTANT MANAGER

    Feb 2006 - Aug 2007
• 

  Claro Puerto Rico

  Feb 2013 - Jul 2016

  Project and Process Manager

  Responsible for managing all Sales and Customer Service projects and processes through the identification of areas that needed improvement. The most prominent projects under my leadership were Mi Claro, Sales and Service Convergence, EBulletin, new Warranty Integrated System, among others. Supervision: 23 employees: 2 Project Managers, 6 Process Analysts, 2 Automated Service Administrator, 1 Automated Service Monitor, 1 Assistant, 1 Team Leader, and 10 Trainers.

• 

  Micro Focus

  Aug 2016 - Dec 2021

  Obsolescence and Migrations Program Manager responsible for leading and collaborating with different departments (licensing, product, sales, support) to obsolete and migrate software products, and effectively communicate to customers and internal personnel the changes to ensure zero customer disruption.

  • Product, Pricing & Licensing Program Manager

    Sept 2018 - Dec 2021

  • O&M Program Manager

    Aug 2016 - Aug 2018
• 

  University of Puerto Rico-Aguadilla

  Aug 2017 - May 2019

  Adjunct Professor

  Currently offer the Project Management Fundamentals course in the Business Administration department.

• 

  University of Puerto Rico-Mayaguez

  Aug 2019 - now

  Project Management Adjunct Professor
• 

  Ana G. Mendez University

  Oct 2020 - now

  Project Management Graduate Adjunct Professor
• 

  OpenText

  Jan 2022 - May 2024

  Responsible for leading the planning, scheduling, and developing winning proposals with an integrated multidisciplinary team in response to several requests for proposals and other procurement requests.

  • Commercial Strategy Project Manager

    Nov 2022 - May 2024

  • Strategic Proposal Specialist

    Jan 2022 - Nov 2022