Zimasa Malunga

Experience

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  Sportscene

  Oct 2012 - Sept 2013

  Sales Consultant

  - Giving advice and guidance on product selection to customers. - Assisting customers to find the goods and products they are looking for. - Stocking shelves with merchandise. - Be involved in stock control and management. - Keeping the store tidy and clean, this includes hovering and mopping

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  Amazon

  Nov 2015 - Dec 2015

  Customer Service Agent

  - Take inbound calls from across the world and solve customer queries.- Communicate with customers by mail, and phone while utilising a variety of tools to navigate accounts, research, and review policies and communicate effective solutions. - Address customer pain points, provide process improvements, and develop internal documentation.

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  CTP Printers

  Jan 2016 - Sept 2017

  - Receive enquiries from customers and generate quotations through MIS Technique, an estimating system.- Invoice and create purchase orders.- Assist in the maintenance of Technique System to improve the reliability and efficiency with which management information is produced. - Provide valuable analysis and information that enables company to make appropriate business decisions.- Use 20 Keys for improvement in the workplace.- Conduct activity audits, 5S Housekeeping audits and Key Business Process audits.- Use data modeling practices to analyse findings and create suggestions for strategic and operational improvements and changes.- Prepare month end reports, such as Overall Equipment Effectiveness Report, and Departmental Performance Reports etc.

  • Sales Estimator and CRM Maintenance

    Jan 2017 - Sept 2017

  • Graduate Trainee

    Jan 2016 - Dec 2016
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  CTP Printers

  Mar 2018 - Nov 2023

  Sales Executive

  - Service and manage existing key accounts. - Generating leads through cold-calling and appointments. - Visit potential clients to evaluate needs or promote products and services. - Negotiating all contracts with prospective clients. - Supply Management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Liaise with Accounts, Planning and Production Departments to facilitate efficient run of jobs. - Meeting or exceeding sales goals. Show less

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  SA Litho Label Printers

  Nov 2023 - now

  Key Accounts Manager