Marwa Reda

Experience

• 

  Air Liquide

  Jan 2005 - Jun 2014

  1. Ordering Communication:Communicate Emergency orders (OBH) with Logistics 2. Satisfaction:• Handling customers’ escalated complaints by liaising and referring to correct/relevant entities internally or other dept’s as appropriate for escalated matters and act as the third level of escalation for the customers to solve their problems.• Attend to internal needs from subordinates in terms of escalating a customer cases or liaising with internal departments.3. Services/SL/Follow-up and Monitoring:• Updating the monthly forecasting for the existing customers to communicate with production & supply.4. Complaints:• Manage the complaints cycle through the In-Sales and insure the proper follow up of the process with the Quality assurance.5. IMS QHE & Safety:• Liaise with QHE in the yearly audit plans for the In-Sales and the Sales & Marketing (S&M).• Communicate with IMS for the MP updates in the IMS matrix, regarding the (S&M).6. Visits & Communication:• Enhance customer communications through site visits (Targeted issues, prospects, internal AL sites visits).• Communicate director level to solve urgent customers affecting issues/problems if the managerial level was blocked.• Freedom to act for customer exceptions in case of emergencies to satisfy the customer needs.• Enhance the customer relationship by regular site visits to the customers and by gathering local market (competitors and customers) data and prospects data.7. Manage the CRM( Sales Support , System administrator & order taking) team each in his area of responsibility to ensure smooth operation .8. Manage Gideon System in terms of customer data base, deliveries ordered vs delivered & Monthly sales .9. Manage Monthly closing with actual sales & quantities as well month or yearly invoicing.10. Manage reports analysis in terms of sales reports variances versus last month & Last year, sales forecast & communicate the related to the sales team . Show less 1. Manage all compensation & benefits programs2. Prepare Personnel cost budget , accruals .3. Maintain Monthly costs allocation & analysis.4. Prepare Headcount Planning 5. Prepare compensation surveys.6. Manage Job Evaluation process & design the recommended packages 7. Prepare & negotiate employees’ offers.8. Resources to employees and managers with respect to career development, compensation.9. Assist in the development and implementation of programs that will drive increased employee satisfaction and commitment levels.10. Assist in compiling relative HR metrics, analyzing, reporting .11. Design compensation & benefits policies 12. Manage company CSR rules & programs 13 .Deliver full recruitment services including front end needs analysis, job postings, sourcing, interviewing, and employee offers.14. Build strong relationships with local organizations, recruitment agencies, educational institutions.15. Manage the identification of training needs, the selection, development and delivery of appropriate programs.16. Resources to employees and managers with respect to career development, compensation, staffing initiatives, performance management and employee relations17. Assist in compiling relative HR metrics, analyzing, reporting .18. Assists the HR Director in formulating job descriptions, policies & procedures, and in administering the MBO cycle. Show less 1. Support management in performance & job descriptions exercises2. Coordinate employees’ training needs to formulate the company training plan and assess different training institutions, and responsible for training courses administration.3. Assists the HR Director in formulating job descriptions, policies & procedures, and in administering the MBO cycle.4. Responsible within frame of work for HR/IT system.5. Prepares personnel reports related to head count, organization and hiring & firing.6. Administer medical, mobile and mobility payments, and any other compensation & benefits functions.7. Prepare benefits budget & Accruals.8. Prepare compensation surveys.9. Prepare Orientation program for new comers. Show less

  • Customer Relationship Manager

    Jan 2014 - Jun 2014

  • HR Account Manager

    Jan 2008 - Dec 2013

  • HR Specialist

    Jan 2006 - Jan 2008

  • Customer Service Adminstrator

    Jan 2005 - Dec 2005
• 

  Manzil Healthcare Services

  Nov 2015 - Nov 2021

  HR Director
• 

  Kemet Medical

  Dec 2021 - May 2022

  HR Manager
• 

  IBAG for Money Transfer Services

  May 2022 - now

  • Human Resources Director

    May 2023 - now

  • Human Resources Manager

    May 2022 - May 2023