Sherif Farghaly

Experience

• 

  Tedata

  Apr 2012 - Jul 2013

  Technical Support Specialist at Tedata

  Create technical tickets for customer’s problems and handling ordersRespond to the customer and assist him with installation and basic questions.Provide the customer with knowledge about ADSL service.Escalate issues to second level support.Follow customer problems and achieve customer satisfaction.

• 

  Radamis Egypt

  Mar 2013 - Jun 2016

  • Follow standard help desk procedures• Manage service requests, software installations, new computer setups, upgrades, etc.• Install, modify, computer hardware and software• Diagnose and resolve technical hardware and software issues• Maintain daily performance of computer software and hardware.• Clean up computers.• Support the following technologies: Microsoft Office 2003,2007,2010,2013 products – Outlook, Word,Excel, Access, Web Browser's, windows 7,8, desktops, laptops, printers, network cable, copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.• Ask questions to determine nature of problem.• Research questions using available information resources.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Provide investigation, diagnosis, Cover for hardware/software problems. When unable to resolve, escalate to second level in accordance with Help Desk escalation processes.• Gain experience and training from troubleshooting and providing help desk support.• detailed all the problems in soft copy for later referral. Show less • Support, monitor and maintain Radamis solutions and scheduled jobs.• Ensure constant availability of technical resources.• Install, configure and administer various systems.• Write custom scripts to reduce the need for human intervention.• Recommend continuous improvements of Radamis solutions.• Respond quickly and effectively to meet customers' needs.• Provide notifications, escalations, status updates, and problem reporting as required.• Planning and installation network. Troubleshooting the network services such as printing, email service, and internet access. Show less

  • Senior IT help desk

    Jun 2014 - Jun 2016

  • Information Technology Help Desk

    Mar 2013 - Jun 2014
• 

  Al Motahida For Modern Construction

  Jun 2016 - Feb 2023

  Senior System Administrator

  • Supervising Team of 3 IT specialists supporting 150 users divided out into 6 sites which is between (sheikh Zayed, Dokki, Zamalek).• Redesign and Rebuild network infrastructure using ( HPE switches 1920s & HPE switches 1820Ss) • Implement and Manage All Company Microsoft servers (Windows server 2008 – windows server 2012 – Windows server 2016 )• Implement & Manage services (DNS, DHCP, Active Directory Domain Controller, Group Policy, File manager, Remote Access Servers) & Monitor and troubleshoot every service.• implement and manage Netasq firewall and Sophos firewall. • Implement and Manage Kaspersky Endpoint 10 and Kaspersky Security Center• Implement & manage and Troubleshooting the telecommunication Network (Panasonic TDA100, NS500). • Deploy and backup surveillance systems ( Hikvision ) .• implement and manage backup system using nas storage (WDMYCLOUD).• Implement and Manage Organization Mail Server (Linux cPanel , google workspace ) • Providing Mobile support for iOS and Android and all other mobile platforms.• Acting as a point of contact for all vendors including data carriers and software/Hardware companies.• Managing stocks of equipment & consumables i.e.: Laptops, Mobiles Phones, USB, etc.., supervises the ordering and inventory of spare parts.• Monitor existing systems to ensure structural integrity.• Oversee the development and installation of new hardware and software.• Evaluate systems and make recommendations for improvements and solutions. Show less

• 

  Deloitte

  Dec 2022 - now

  • IT Assistant Manager

    Oct 2024 - now

  • Senior Information Technology Engineer

    Dec 2022 - Oct 2024