Rakesh Patel

Experience

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  Central Pension Fund of the IUOE & Participating Employers

  Mar 1998 - Oct 2000

  NT ADMINISTRATOR

  • Administer Microsoft Windows NT server and workstation computer (NT 4.0)• Exchange migration from 5.0 to 5.5 (server and client)• Responsible for creating, managing, maintaining, and administering new/old user accounts with performing general user administrative tasks of 100+ PC running NT 4.0• Responsible for end-user technical support, installation of network & desktop applications, and server/workstation configuration/connectivity• Setup and maintain the backup and recovery processes for the network• Incorporate and use the Microsoft SMS product for package distribution • Setup standards for the installation and integration of all software application using SMS• Setup standards for network drive letter and printer mapping; m administrative tasks for the email system• Maintain documentation on network configuration, standards, and procedures• Manage network, Check Point Firewalls, and data security• Experienced in Call Center support, MS-Office, Exchange Server, VPN, Veritas, TCP/IP and internet connectivity, PC imaging and printers• Experience installing, troubleshooting, and working with OEM products such as, Microsoft Back-office products; & database products such as, ORACLE-client/server (V 7.x & 8.x), Informix• Experience with VMware workstation software on Windows platforms Show less

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  Spirent Communications

  Oct 2000 - Oct 2004

  SR. SOFTWARE ANALYST

  • Administered Microsoft Windows servers and workstations computer • Responsible for creating, managing, maintaining, and administering new/old user accounts with performing general user administrative tasks of 100+ PC running Windows NT 4.0, 2K, XP, 98, & 95. • Responsible for end-user technical support, installation of network & desktop applications, and server/workstation configuration/connectivity• Setup and maintained the backup and recovery processes for the network• Setup standards for network drive letter and printer mapping; network connectivity, and perform general troubleshooting for network connectivity problems• Provided general support and troubleshooting for the user community and assist the helpdesk in problem determination and resolution• Performed administrative tasks for the email system• Maintained documentation on network configuration, standards, and procedures• Experienced in Call Center support, MS-Office, Exchange Server, VPN, Veritas, TCP/IP and internet connectivity, PC imaging and printers• Experience installing, troubleshooting, and working with OEM products such as, Microsoft Back-office products; & database products such as, ORACLE (client/server-• V7.x & 8.x), Informix.• Knowledgeable in configuring router, Check Point Firewalls, and Internet security• Created and maintained user account and home directory on UNIX server Show less

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  ADITYA, INC

  Oct 2004 - Jul 2015

  Sales & Marketing Manager, IT/POS Support, Owner

  • Retail business management• PERFORMS ADMINISTRATIVE AND TECHNICAL DUTIES IN MAINTAINING AND CONTROLLING THE OPERATIONS OF A COMPLEX POINT-OF-SALE AND INVENTORY MANAGEMENT SYSTEM for SUBWAY and UPS stores in surrounding areas;• Provide IT support to SUBWAY & UPS stores in Gastonia, Belmont, Clover & Charlotte areas; • Install, troubleshoot, configure, and maintain application software for POS/CMS system and sub shop on Windows XP client machines; troubleshoot & resolve problems on workstation machines, printer, fax, and copier machines• Setup and maintained the backup and recovery processes for the network• Setup standards for network drive letter and printer mapping; network connectivity, and perform general troubleshooting for network connectivity problems• Take inventory, order goods and organize • Identifies and investigates opportunities to increase profit margin and quality, or reduce environmental impact through improved material specifications• Proficiency in MS Office professional (ALL VERSION) Show less

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  OHM RVM, INC

  Feb 2009 - Dec 2014

  SALES MANAGER/OWNER

  • Manage and operate SUB WAY restaurant business• Hire and train employee to improve good customer service kills and to improve the business goals• Schedule and plan to make business goals• Supervise and manage more than seven employees • Provide IT support to SUBWAY & UPS stores in Gastonia, Belmont, Clover & Charlotte areas; • PERFORMS ADMINISTRATIVE AND TECHNICAL DUTIES IN MAINTAINING AND CONTROLLING THE OPERATIONS OF A COMPLEX POINT-OF-SALE AND INVENTORY MANAGEMENT SYSTEM for SUBWAYAND UPS stores in surrounding areas;• Install, troubleshoot, configure, and maintain application software for POS/CMS system and sub shop on Windows XP/Windows 7 client machines; troubleshoot & resolve problems on workstation machines, printer, fax, and copier machines• Setup and maintained the backup and recovery processes for the network• Setup standards for network drive letter and printer mapping; network connectivity, and perform general troubleshooting for network connectivity problems• Take inventory, order goods and organize • Identifies and investigates opportunities to increase profit margin and quality, or reduce environmental impact through improved material specifications• Proficiency in MS Office professional (ALL VERSION) Show less

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  KRG Technologies Inc.

  Jan 2014 - Jul 2015

  IT/POS SUPPORT SPECIALIST

  KRG Technologies, Inc; Valencia, CA 01/2014-PresentIT/POS Support (Contractor-6+ months-100% travel job)(Connected With ITC InfoTech (USA), Inc. for MICROS, Inc.)• Install and upgrade New POS System/Simphony software on MICROS POS systems (from Windows 98 to Windows 7)• Upgrade and replace new motherboard, hard drive, memory on current system to install new POS version of software• Review Database Checklist• Train Managers and employees on new version of POS software• Test Interfaces; Test Remote Printing• Live support to resolve and fix the database issues.• Confirm Reports, PMS Posting• Learned software programming on POS software to upgrade older version to newer on new POS hardware system• Will work on huge migration on upgrading and installing new POS software/hardware for all Marriott hotels across the nations and overseas• support on hardware, software, networking and install network printers Show less

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  3CORDSOLUTIONS, INC.; (With TOLT Solutions, INC.)

  Aug 2015 - Jan 2016

  Customer Support Analysts/Micros Specialist

  3CORDSOLUTIONS, INC.; CHARLOTTE, NC(With TOLT Solutions, INC.) 08/2015-PresentCustomer Support Analysts/Micros Specialist• Provide technical telephone and remote support to a broad base of customers;• Answer complex questions on function and usage of supported applications and products used by customers; • Access and use support information maintained in the internal knowledge-base; promote and maintain a high quality, professional, service-oriented company image. • Working Experience of Micros Point of Sale (POS) systems Show less

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  DeVry Education Group

  Apr 2016 - Oct 2019

  Technical Support Specialist II

  • Deliver world-class customer service• Provide Tier 2 support for the campus and associated campuses/remote locations using SCCM, RDP, and end user support.• Coordinate daily inspections and cleaning of classroom equipment and processes repair tickets accordingly.• Create, build, and deploy images, applications, and software packages using SCCM to multiple workstations.• Update and maintain active directory (AD) for multiple domains.• Log all tasks, incidents, requests into Service Now ticketing system.• Assist Student Workers and the IT team with Student Help Desk support issues.• Assist in the supervision of Student Workers and/or temporary workers.• Ensure lab equipment is meeting the requirements of course curriculum guides for academic delivery.• Assist in maintaining the security of DeVry assets.• Assist with audio/video, network, sever, and telecommunication support. • Follow standard operating guides and ensures compliance.• Participate in training and evaluative sessions and recommends methods to improve lab environments.• Perform troubleshooting and support functions for staff, students, faculty and events.• Maintain inventory, and assist with asset disposal or recycling.• Complete other duties as assigned.• Maintain knowledge base to improve maintenance and reliability• Work with cross functional groups on projects, enhancements, and defect resolution• Routine maintenance on all equipment’s across multiple campus sites. Show less

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  Wells Fargo

  Nov 2019 - now

  Asst. Vice President (SR. SYSTEMS OPERATIONS ENGINEER)

  • Provide support to our clients at Wells Fargo Bank.• Responsible for Building application and Program/Packages using ADTK, PowerShell, SQL in SCCM/MEM CM to distribute multiple devices (Laptop, desktop, blades, server) 300k+• Responsible for providing enterprise SCCM/MEM CM support to standardize and centrally manage groups of computers, and establish and document defined baselines, system parameters and formats.• Manage the distribution of data, ensuring hardware and software systems compatibility, and ensure logs and alerts are available to assist in monitoring activities.• Thoroughly evaluate, validate, and execute application packages and validation cases, and ensure that packages provide detailed logs; document and provide evaluation results• Create, update, deploy, troubleshoot, and remove objects in the SCCM/MEM CM environment, sites, distribution points (DPs), and clients based on provided guidelines• Create, update, and delete dynamic and static collections and reports for installation, modification, and removal of applications• Manage trouble ticket queues in service now/Pac2000 ticketing system; perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the trouble ticket system• Provide weekly activity• Communicate effectively both orally and written with customers, stakeholders, and technical specialists.• Maintain existing packages and add new packages to the enterprise software catalog.• Create and administer advertisements, programs, collections, and custom reports in SCCM.• Troubleshoot failed SCCM deployments and SCCM health issues.• Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.• Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, software delivery, client heath, reporting, boundaries Show less