Afaj Uddin Tanvir

Experience

• 

  Eastern Bank Limited

  Oct 2017 - Feb 2018

  Trainee Assistant Officer

  1. Responsible for the closing and opening of the accounts of the customers, keeping in view the policies of the bank.2. Make payment and receive of cash efficiently, flawlessly; within shortest possible time.3. Ensure Customer Satisfaction by ensuring Service Excellence in Cash Area.4. Achieve set Business target of Loans and Deposits.5. Stay alert against fake notes, fraudulent transaction and Money Laundering.6. Necessary maintenance/ Cash loading / Reconcile of ATM.7. Support General banking activities Show less

• 

  Social Islami Bank Limited

  Feb 2018 - now

  1.Provide friendly and responsive customer service by using skills for excellent customer service.2.Achieve set targets in terms of deposit and advances.3.Ensure daily reports are done accurately and on timely basis4.Monitor high risk based customer periodically.5.Receive clearing cheque and forward to clearing section, maintain the cheque receive register.6.Help the BM to handle customer complaints in a positive manner and converting complaints into service improvement opportunities.7.Delivering solution or redirecting problems to the Branch Operation Manager.8.Assist the Branch Operation Manager to coordinate with relevant departments (Credit approval team, AML, Branches, Management, etc.)9.For customer service Ensure that any or all expenses for the branch are processed as per policy and with due diligence. Show less 1. To provide support to the branch by providing general banking functions for servicing customers in accordance with the high standards of service quality of the bank.2. Account opening by ensuring compliance of Laws and Regulations, Regulatory requirements and internal policies and SOP.3. Issue check books, Debit Cards.4. Issue, Payment and Encashment of Fixed Deposit/DPS/PSS etc.5. Issue Payment Order.6. Services under BACH & Digital Banking(Clearing ,Internet Banking ,RTGS & BEFTN).7. Provide remittance services (local & inward), locker services.8. To act as the primary contact person and resolves operational issues.9. Any other work as and when assigned by the Branch Manager. Show less

  • Officer

    Jul 2021 - now

  • Junior Officer

    Feb 2018 - Jun 2021