Dylan Thwaits

Experience

• 

  Enterprise Rent-A-Car

  Jan 2013 - Nov 2014

  Assistant Manager

  • Directly responsible for managing client relationships and guiding a team in day-to-day sales and operations.• Effectively communicate, influence and interact with all types of vendors.• Improved the daily operations process of all high priority accounts • Built dealer relationships with various accounts including top hotels, insurance providers, body shops and car dealerships.• Record holder for best key performance indicators• Develop strategies to better service customers in a unique and competitive manner. Show less

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  Mogl

  Nov 2014 - Jul 2017

  Sales Development, Lead

  -Responsible for lead qualification/generation, product presentation, partner strategy-Optimized and maintained product knowledge on company's evolving product-Work as a team player to help increase month over month targets -Awarded top sales development lead in May 2015 for exceeding goals-Oversee partner relations all the way through partner & merchant onboarding process

• 

  Empyr

  Mar 2017 - Apr 2020

  -Oversee all technical merchant onboarding operations.-Lead project manager for revenue generating tasks and cost saving initiatives.-Focus on all technical customer service and merchant related solutions.-Design and lead quality assurance onboarding strategy to increase gross margin.-Build, analyze and optimize general operations and data analysis strategy across all segments of Empyr.-Scaled platform to over +10,000 Card-linked Merchants over +2,500 cities

  • Merchant Operations Analyst

    Jul 2017 - Apr 2020

  • Quality Assurance Analyst

    Mar 2017 - Jul 2017
• 

  Chase Media Solutions

  Apr 2020 - now

  In July 2022, Figg was acquired by JPMorgan Chase, the largest bank in the U.S. The acquisition affords us the funding of a major bank, where we will continue expanding our team to create a best-in-class commerce platform for consumers and for merchants.

  • Vice President, Client Operations Manager III

    Jan 2024 - now

  • Client Operations Manager II (Figg a Chase Company)

    Jan 2023 - Jan 2024

  • Associate Operations Manager (Figg a Chase Company)

    Sept 2022 - Jan 2023

  • Associate Operations Manager

    Feb 2022 - Oct 2022

  • Senior Operations Specialist

    Apr 2020 - Feb 2022