Shubham Pathak

Experience

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  Delight Momos Family Restaurant

  Jun 2020 - Jan 2021

  Restaurant Supervisor

  ●Ensuring that a restaurant runs Smoothly and Properly.Focusing on maximizing sales.●Oversee both the front and back of the house operations, Service staff, Kitchen Crew and Bussing Staff.● Respond to customer complaints quickly and resolve them effectively. Creating work schedules and rotas. Maintain high-quality Food standards.●Achieved an 18% increase in sales and a 12% reduction in wastage.

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  TBH Circle

  Jul 2021 - Oct 2021

  Customer Excellence

  ● Internship of Three Months with Organizing team.● Organizing Team and Volunteer in Project Global Young Leaders Conclave 2.0 (GY LC 2.0) Event. The vision of Event Redefining Youth.● Planning and Executing the Strategy With Team.● Leading the team Successfully and Mannerly for the team project.

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  AVISERV LIMITED

  Dec 2021 - May 2022

  Guest Relation Executive

  • GRE At Airport Lounge Shift In-Charge for VIP, and Dignitaries Passengers at Chhatrapati Shivaji Maharaj International Airport Terminal 1 and 2, Mumbai, India. • Attended VIPs like National Ministers, International Ministers, Representatives, Ambassadors, Foreign Affairs Delicates and CEOs of Organizations, Social Groups. Etc. • Welcoming and Escorting the VIP & Dignitaries Guests during Check-In and Checkout. • Maintaining terminal facilities. Coordinating with airlines• Giving the best Hospitality Five-Star Service, Offering Food and Beverages. • Training New Joiners, Managing and Supervising Staff, Preparing Work Schedule, Administration Support and Communications, Making Operations Smooth for VIP and Premium Passengers. • Successfully facilitated 297 VIP and Dignitaries guests with 4.9/5. Show less

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  Qatar Airways

  May 2022 - Sept 2023

  Customer Service Agent

  ● Worked as a CSA at Hamad International Airport, Doha, Qatar.● Greeting passengers as they enter and exit. Verifying ● travel Documents, Itineraries and providing Boarding Pass. Fulfilling the requirements.● Engrossed at Multiple Allocations of the Airport Check-in Counter, Transfer Desk, Boarding Gates, Arrivals, VIP Terminal, Self-check-in (Kiosks Machines), Touch Points and Podiums.● Checking in passengers, tagging baggage and issuing Boarding Pass. Explaining luggage restrictions to passengers (Dangerous and Goods). Carry Out Safety And Security Checks.● Special Care For Social Groups, MIGRANTS AND REFUGEES, Children(UM) Traveling Alone, PRM, Medical Requirements, VIP, Premium, Ministry, and Customers who need special Assistance.● Operating Special Flights for US and Canada Sectors. TSA Show less