Emerick MAHE

Experience

• 

  Telecom Développement

  Sept 2001 - Nov 2002

  QOS Test specialist

  • Organized and performed tests on the following:Integration of new services, platforms and equipmentNew interconnections with foreign carriers (KDDI, Worldcom, Belgacom…)• Drafted quality reports for the management

• 

  Bouygues Telecom

  Dec 2002 - Aug 2011

  • Provided expertise on Radio Access Network for each operational main activities such as projects, network faults and customer complaints resolution• Provided expertise on Radio Access Network in a multi-vendor setup on 2G and 3G technologies (Ericsson/NSN)• Successfully implemented projects such as Alarm flow containment RBS6000 introduction, Astellia probes upgrade , AISG RET introduction• Solely developed traffic generator in Java • Performed preventive, corrective maintenance on BSS and UTRAN equipment:2G (BTS, BSC Nortel Networks) 3G (Node B, RNC) EricssonPDH (Microwave beams) SAGEM, Ericsson and NECAntenna system• Liaised with Optimization teams and Field Service about performance degradations• Developed applications ( JAVA web and rich applications using SQL)

  • UTRAN-BSS 2ND LINE SUPPORT Engineer

    Sept 2008 - Aug 2011

  • UTRAN-BSS FIELD SERVICE Technician

    Dec 2002 - Aug 2008
• 

  Huawei Technologies

  Jun 2012 - Aug 2019

  Front Office Manager for a team of 24 engineers covering main operational ITIL processes such as Change control, Incident and Problem Management. The NOC covered Service Desk, 24/7 Network and Service monitoring functions , but also first line technical support for the TDC mobile network.• Implemented an Information Security Management System (ISMS) certified ISO27001 in the NOC• Successfully designed and implemented new Managed Service concept of SOC (Service Operation Center) as NOC augmentation program.• Interfaced with internal and external customer senior management teams, and ensured high quality delivery in line with the service level agreements• Converted the customers business needs into solutions, massively automatized reporting and recurrent tasks, always in a "fun" and "can-do" atmosphere. Show less Successfully assembled and led the Radio Access Back Office team, and operated the TDC RAN Mobile Network • Recruited talented radio engineers and secured knowledge transfer from previous managed services organization• Implemented efficient experience and knowledge sharing program within the team• Provided support for network faults trouble shooting and customer complaints resolution up to Service Level Agreements in a multivendor setup (Ericsson/Huawei)• Tested in lab new hardware and features before roll out according to the test cases recommendations• Rolled out successfully massive changes in the network such as Frequency refarmings, new technologies activation (UMTS 900, LTE 1800) or software upgrades in the TDC network (SRAN 09, 10) Show less

  • NETWORK AND SERVICE MONITORING CENTER Manager

    Dec 2015 - Aug 2019

  • RADIO ACCESS NETWORK BACK OFFICE Team Leader

    Nov 2013 - Dec 2015

  • WIRELESS BACK OFFICE Engineer

    Jun 2012 - Nov 2013
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  TDC NET

  Sept 2019 - now

  Service Assurance Director

  Presently leading a team of system engineers, application managers and developers, mainly responsible for development and maintenance of the monitoring and Service Management IT stack. Together, we are supporting the Network Operation Center’s transformation strategy, to become a service oriented, automated and data driven organization.