Guilherme Andrade

Experience

• 

  Callink Servicos de Call Center

  Jun 2011 - Sept 2012

  Production Planning and Control Assistant (Dialer Control)

  Responsible for controlling and piloting the Aspect dialing platform, delivering sales reports and dialing performance to customers and operations managers.

• 

  Callink Servicos de Call Center

  Jan 2015 - Apr 2022

  - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions. Show less

  • Aspect/Alvaria Solutions Specialist

    Sept 2018 - Apr 2022

  • Production Planning and Control Analyst I (Dialer Control)

    Jan 2015 - Sept 2018
• 

  Resolutte

  Jan 2023 - May 2024

  - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions. Show less - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions. Show less

  • Professional Services

    Feb 2024 - May 2024

  • Field Service Engineer

    Jan 2023 - Jan 2024
• 

  SplitC

  Jul 2024 - now

  Customer Success Engineer